IT Apprentice - 11977 Norseland Holdings Limited

This is an exciting opportunity to join an IT department of a global specialty cheese business. In this role, you will be required to provide support to the Information Systems Manager through efficient delivery of day-to-day IT operations.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday-Friday, 8:30am - 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    30 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001265714

  • Positions

    1 available

Responsibilities
•    Provide first line support to company users of IT assets
•    Take full ownership of IT helpdesk 
•    Liaise with outside IT vendors to ensure timely and correct support
•    Completion of Apprenticeship Qualification
•    Support and completion of IT projects as required
•    Complete daily checks of systems 
•    Investigate and troubleshoot technical problems as requested by users, and completion of documentation detailing support provided
•    Working with outside IT and telecommunication suppliers to investigate and troubleshoot technical problems to ensure swift resolution
•    Complete and pass Apprenticeship coursework set in a timely manner 
•    Asset management, ensuring that company IT assets are accounted for and management IT stores 
•    Build and maintain good working relationships with colleagues and suppliers
•    Completion of project work in a timely manner to the desired standard as set out at project outset
•    Ad hoc duties as required by the business


Requirements and prospects

Desired skills

Qualities/ essential requirements 
•    Good communication skills
•    Strong service ethos
•    Strong administration and organisational skills
•    Able to work in a pressurised environment
•    Prioritisation
•    Analytical
•    Attention to detail
•    Excellent literacy and numeracy
•    Takes an active role in personal development
•    Good general education 
•    Strong interest in working with technology and pursuing a career in IT
•    Numerate, literate, articulate and analytical
•    Some experience of working in a service focused environment
•    Sense of humour

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits • Employee health scheme • Employee pension scheme • Staff Christmas parties • Cheese sales

About the employer

Employer Description A global speciality cheese business with innovation at its heart, Norseland brings together Norwegian and British expertise in cheese production and manufacturing. The Norseland "house of brands" includes a variety of increasingly popular cheeses. Taking centre stage from Norway is Jarlsberg®, admired by leading chefs worldwide, whilst brands from the UK include the ever popular Applewood® Cheese, Mexicana®, Ilchester® and Five Counties®.

Employer

Norseland Holdings Limited

Address

Norseland Somerton Road

Yeovil

BA22 8JL

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

0345 074 7825 apprenticeships@qa.com


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Closing date: 31 Oct 2017