Magnet Retail Apprenticeship- Coventry Magnet Kitchens

Learn and understand the key roles within a Magnet store. Positively contribute to the store’s performance and assist in achieving its goals and targets. Achieve the apprenticeship in retail within the 15 month period

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Saturday 40 Hours per week

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    01 Nov 2017

  • Date posted

    28 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties to include:

  • Greet and approach customers ascertaining their needs politely, efficiently and effectively, whilst most importantly making them feel valued
  • Become familiar with the Magnet brand, its products and services and also understand who Magnet’s main competitors are and what products and services they offer
  • Explain and demonstrate Magnets products and services to customers as appropriate in a personal and friendly manner
  • Have contact with customers on the telephone and by email – for example, promoting products, offers, updating customer details, handling complaints and updating customers with resolutions
  • Support customers with any after sale queries in a timely and effective manner to increase the opportunity for future business
  • Check the quality of stock when it is delivered from the factory / suppliers
  • Adhere to Health & Safety requirements by operating safe working practices
  • Maintain the security of stock by adhering to the company’s stock control procedures
  • Complete the required modules of the “knowledge” training programme
  • Any other reasonable duties required by the Store Manager

This is not intended to be an exhaustive list of responsibilities, but outlines the most important areas of this role

Requirements and prospects

Desired skills

  • Strong communication skills
  • Excellent customer service skills
  • Good interpersonal skills
  • Computer literate

Personal qualities

  • Flexible attitude to working hours
  • Friendly and confident manner
  • Work well as part of a team
  • Interest in design and sales

Qualifications required

Ideally 5 GCSE’s Grades C and above (Mathematics and English Language as a minimum) or equivalents

Future prospects

Progression into permanent positions and long term careers with Magnet will be available for the right candidates

Things to consider

The programme will involve learning to operate a Fork Lift Truck. In order to meet the legal regulations for fork lift operation candidates should be 17 or over by 1st November 2017. Hours of work are 40 per week and will include Saturdays and Sundays on a rota basis The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Magnet supplies kitchen and joinery products to both retail and trade customers. In fact, we are one of the UK’s leading manufacturers and part of the Nobia Group (Europe’s leading kitchen company). We employ over 2000 people in the UK through our large Store network; support centre and supply operations in Darlington and also our shared service centre in West Yorkshire. As well as our core retail and trade business, we have an Interior Solutions division which supplies kitchens to third parties and a Contract Kitchens division which supplies to private developments and social housing


Magnet Kitchens


5 Meto Lakha Close



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Training provider

  • Full training is provided and you will work towards a Level 2 in Retailer
  • Functional Skills in Maths and English (if required).

Apprenticeship standard

Retail > Retailer

Training provider


Applications for this apprenticeship are being processed by The Real Apprenticeship Company


Louise Hugill

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Closing date: 31 Oct 2017