IT Service Operations Apprentice - 11929 LIMA NETWORKS LTD

This is a fantastic opportunity for an ambitious individual to join an exciting and vibrant company. Apply now and don't delay!

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9:00 - 17:30

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    03 Oct 2017

  • Date posted

    29 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties will include:

  • Working within the IT Support Team to provide timely and accurate logging of support cases raised by customers by phone and email
  • Maintaining and supporting our internal infrastructure
  • Managing incidents ensuring regular updates & ensuring Service Level Agreements are met Resolution of support cases
  • Providing support to the company’s internal users
  • To provide a professional image to the company’s clients at all times
  • Working closely with the companies clients to provide the best service possible & upholding customer satisfaction

Requirements and prospects

Desired skills

  • Excellent IT Skills
  • Good communication skills
  • Good telephone manner
  • Excellent written English
  • Understanding of Excel

Personal qualities

  • An enthusiastic and professional attitude 
  • Organised
  • Willingness to learn
  • Possess a 'Can Do' attitude and be enthusiastic and approach each task with a positive attitude
  • To want to work within team and progress the role

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Maths and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

Benefits • Regular team events including go karting and cinema trips • Every member of staff gets their birthday off work as an additional days holiday • Commitment to your ongoing career development and training via the companies in house academy • Great career opportunities on successful completion of the apprenticeship, previous apprentices have gone on to secure full time roles within the company • Regular pay reviews The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

The company design and deliver award winning IT Infrastructure solutions and services, supporting some of the UK’s biggest names in the private and public sectors, driving technology and providing real return on investment. Recognised for outstanding client services and technical expertise, they have been providing best of breed, affordable, innovative IT solutions since 1997.





Salford Quays, Pacific Way


M50 1DR

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Training provider

Programme duration

  • Part 1 – Level 3 apprenticeship: 13-15 months
  • Part 2 – Level 4 apprenticeship: 18-24 months (if candiate wishes to continue)

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 28 Sep 2017