Technical Support & Customer Service Apprentice DIRECT CARD SOLUTIONS LIMITED

A new exciting opportunity has become available in our rapidly expanding award winning business based in Brighouse. Full and extensive training and support will be provided for the successful candidate.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Sep 2017

  • Date posted

    28 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The role will include various customer service and administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • Answering incoming calls
  • Dealing with merchants queries
  • Providing technical support to merchants
  • Diagnosing issues
  • Despatching terminals
  • Completing VT & Ecom applications
  • Installing machines
  • Updating spreadsheets
  • Communicating with banks and suppliers
  • Resolving queries and problem solving
  • Office support
  • Managing the on call service

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Requirements and prospects

Desired skills

  • We are looking for someone who has a brilliant telephone manner who is articulate, self-motivated and must be able to work as part of a team with great communication and listening skills.

Personal qualities

  • It is essential to be reliable and punctual
  • Smart appearance
  • PC experience is vital - Word, Excel and PowerPoint
  • Confident telephone manner

Qualifications required

  • Grade C or above in Maths and English or equivalent would be preferred but each person will be considered on their individual merits.

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

There are good transport links by bus and train to Brighouse centre.

The company is a 15 minute walk from the train station and is situated just off the main Road out of Brighouse.

Please check the time it will take for you to travel as well as the cost.

About the employer

We provide merchant services in all areas in chip and pin, virtual solutions and e-commerce shopping carts.




Thornhill Brigg Mill, Thornhill Beck Lane




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Training provider

NVQ Diploma Business Administration – The NVQ qualification starts on date of employment - Evidence is gathered and assessed in the workplace.

The candidate will understand the following: Organising and administering meetings, manage diary systems, how to use different office equipment, organisation of travel and accommodation, use of mail services in a business, understand customer service in a business, how to prepare different types of business documents, understand data protection, confidentiality, copyright, security, how information is managed in business organisations, laws, health and safety as well as confirming understanding of the company’s policies - Delivered in college – The delivery starts in April or September, on a Wednesday.

o Maths Level 1 then 2
o English Level 1 then 2
o ICT Level 1

Exemptions may apply if GCSE Grade C or
equivalent has been achieved.
You will be required to attend college one day per week for this training.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Kirklees College



Other information

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes at Kirklees College, Huddersfield. If you do not attend this interview your application will not progress any further.

For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail:
or Tel: 01484 437066/07788390025

NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have.

Candidates will be asked to complete a literacy & numeracy assessment as part of their application.

There is a team bonus incentive scheme

The salary may be negotiable. This will depend on experience.

The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme.

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Before you apply

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Closing date: 29 Sep 2017