IT Helpdesk Associate Apprentice Leap It

You will be working as part of a well established helpdesk operation, delivering exceptional customer service to their existing clients. You will join the team as a first line support operative, with a fantastic opportunity to grow and develop

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9-5.00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    16 months

  • Possible start date

    09 Nov 2017

  • Date posted

    28 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • Provide technical support advice to students and teaching staff
  • Perform routine ICT tasks
  • Log all calls and provide first line fix
  • Support staff in the use of ICT equipment
  • Provide support and maintenance for network hardware and software, including classroom support
  • Provide technical support
  • Facilitate the smooth running of the network by undertaking reasonable tasks as required, including some administrative tasks
  • Report faults to the ICT Manager as required.
  • Support the clients internet, e-mail and data centre
  • Support the day-to-day running of the network in collaboration with the ICT Manager
  • Manage small projects
  • Registration of IT hardware
  • Support in-house training as and when required

Requirements and prospects

Desired skills

  • Basic numeracy and literacy skills
  • Communication skills
  • Ability to learn to use new technology
  • Ability to meet deadlines
  • Pro-active approach
  • Helpful and courteous manner
  • Evidence of good customer care attitude
  • Administrative systems and procedures
  • Computer literate
  • Interest in software applications and operating systems
  • Prioritising and organising workloads to meet deadlines, cope with interruptions, and remain calm under pressure
  • Flexibility, tolerance and ability to solve problems
  • Using initiative
  • To liaise and communicate effectively by telephone, or on an inter-personal level to give/obtain information in a courteous way, and to resolve queries/filter callers where appropriate 

Personal qualities

  • A real team player
  • Analytical and methodical approach
  • Excellent time keeping
  • Excellent communication skills
  • Able to work using their initiative
  • No afraid to get their hands dirty
  • Wanting to learn and progress
  • A "finisher"

Qualifications required

  • Maths and English GCSE A* to C is preferred, or an alternative, such as Functional Skills Level 2 in English and Maths.
  • A Btec Level 2 or 3 in an IT related subject or general A Levels would also be preferred

Future prospects

Truly outstanding. This company has doubled in the last year and the plans are truly staggering for growth. The company has exceptionally high calibre clients and the majority of the business is generated through referrals, and word of mouth. The company doesn't even need a website to succeed.

Things to consider

Do you want a career in IT? Can you get to Hockley Heath?

About the employer

Leap IT provides IT Support, Products, Technologies and Solutions to businesses throughout the West Midlands. You will be working from their state of the art office in Hockley Heath of Solihull 2016 represents their 15th year of operation and throughout this time they have developed a unique understanding of IT systems and Technologies to help businesses succeed. They have delivered IT Systems and IT Support services to well over 200 businesses throughout the West Midlands with huge success. Technology evolves at a fast pace and they believe businesses that are best informed about technology have much better success than those who are left in the dark. They believe in consulting and not sales, businesses need to see what technology is available to overcome the challenges they face, this approach allows our clients to make informed balanced decisions on which solution will be best. With long established partnerships in place with Microsoft, Dell, ESET and BT they are able to supply complete IT solutions from Hardware, Software, Installation and on-going support.


Leap It


Always Forward

Stratford Road

Hockley Heath


B94 6NW

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Training provider

Training you receive will be world class, both from the employer and New Horizons, the worlds largest IT training provider.

This is a groundbreaking and industry leading programme, simply put, the best the market has to offer

You will work towards the following;

  • BCS (British Computer Society) Level 3 Award in Networking in Architecture
  • BCS Level 3 Award in Monile and Operating Systems
  • BCS Award in Cloud Services
  • BCS Level Award in Coding and Logic
  • BCS Level 3 Award in Business Processes

You will even be given free membership to the BCS.

You'll also be working towards the following globally recognised qualifications, delivered by a real global player!

  • CompTIA Network+
  • CompTIA A+
  • MCP (Microsoft) Managing and Maintain Windows 10
  • MCP (Microsoft) Configuring Windows 10
  • (this is what is known as a Microsoft Track- and you will be a Microsoft Certified Professional)
  • MTA Server Administration
  • MTA Software Development Fundamentals
  • ITL Foundation

We will also give you a free of charge Microsoft qualification upon completion of the programme

You will also work towards a Functional Skill, Level 2 in IT

Employees Rights and Responsibility work book.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by New Horizons (Uk) Ltd


jennifer thomas 0121 796 0563

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Closing date: 30 Oct 2017