IT Apprentice - 11931 Remedian It Solutions Ltd

They are looking for an enthusiastic apprentice who is passionate about IT to join the organisation and grow with the business. The company have a relaxed and friendly office environment where training and development is encouraged and nurtured.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage

    £7,280.00

  • Working week

    Monday - Friday: 8:30am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    03 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001262703

  • Positions

    1 available

Duties will include:
As an apprentice, you will be trained under the guidance of a designated qualified IT Engineer to undertake and to carry out the following duties:  

  • Receiving in-bound calls and emails from clients on help-desk support; providing support and regular feedback/updates to client problems and keeping the incident helpdesk updated within a specified time frame
  • Speaking with Engineers taking their parts / software requirements
  • Sourcing parts / software from Suppliers and raising quotes and orders
  • Raising jobs for recommended works
  • Responding quickly and effectively to client queries
  • Occasionally accompanying IT Engineers to client premises for site visits
  • To efficiently undertake basic administration and clerical duties which may include data input, data extraction, scanning, filing and typing duties as directed
  • To be a flexible and supportive member of the team
  • To maintain strict confidentiality at all times

Requirements and prospects

Desired skills

Qualities/ requirements 
•    Excellent IT skills and a passion for technology
•    Good telephone manner  
•    Excellent written English         
•    Excellent verbal & written communication skills
•    Good organisational and time management skills.
•    Understanding of Excel
•    Ability to work flexibly and on own initiative
•    Ability to prioritise multiple tasks
•    Excellent attention to detail and accuracy
•    Ability to work individually and as part of a team
•    Possess a can-do attitude

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

They offer excellent training and have offered their former apprentice a position with the company and is now a full time technician. For a hard working apprentice, you will be given the opportunity to develop a career with the company with more responsibilities, new job title and pay increases on successful completion of the apprenticeship.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Employer Description The successful apprentice will be working for an IT company based in Oldham, Greater Manchester. The company was founded in 2007 with a passion for IT and desire to turn this passion into a profession at the forefront of their foundation. Now with over 25 years of experience in the IT industry, the company has laid the foundation of a developing IT support company that today provides services to a wide range of commercial and non-commercial organisations, including businesses, schools and home users.

Employer

Remedian It Solutions Ltd

Address

2

Barker Street

Oldham

OL1 2AD

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

0345 074 7825 apprenticeships@qa.com


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Closing date: 31 Oct 2017