IT Helpdesk Support Apprentice Kaizen IT Solutions Ltd

Due to continued expansion we are now seeking a 1st Line Technical Support member to be based from our Sheffield office. This is a mixed and varied role that is desk based.

Sign in to apply

Closing date: today

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday, 9am – 5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    29 Sep 2017

  • Date posted

    27 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

During your apprenticeship you will have a wide variety of job roles which will enable you to gain a sound knowledge of a diverse range of technology.


Duties include:

  • Troubleshooting issues and faults with both hardware and software.
  • Providing customers with solutions and first-line support.
  • Tackling all types of IT equipment from printers and desktops to servers and monitors.
  • Giving an extremely high standard of customer service.
  • Answering telephone calls to customers, then calling them back to ensure that the fault has been resolved and that they are satisfied.
  • Updating calls accordingly and ordering parts where necessary.

Arranging the shipment of faulty items to repair agents.

Requirements and prospects

Desired skills

  • Communicating on the telephone
  • Organisation
  • Computer literacy
  • Great time-keeping
  • Personal presentation.

Personal qualities

  • Positive attitude
  • Motivated and driven to meet targets
  • A passion for the subject and drive to achieve their apprenticeship

Qualifications required

  • A minimum of 5 GCSE’s C and above Including Maths and English (or equivalents)


Future prospects

Progression onto a Level 4 apprenticeship or the offer of full time employment within the company

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

For over a decade Kaizen IT Solutions have been successfully providing Apple Mac and Windows service, consultancy, support and sales to the creative user. Business clients include blue chip corporates, design and marketing agencies, architects, TV, film, media, post-production, PR and creative individuals. So if you are in the business of graphic design, web, digital media, illustration, video production, music or photography, regardless of OS platform, talk to us


Kaizen IT Solutions Ltd


The Courthouse 2-6

Town End Road


S35 9YY

You must have JavaScript enabled to view a map of the location

Training provider

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in       for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)


Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: today