Apprentice Service Advisor Robert Eardley & Son

Are you looking for a challenge and a long term career? We currently have positions available within prestige dealerships on our customer service based service advisor qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    40 hours Monday - Friday with the possible Saturday

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    06 Nov 2017

  • Date posted

    27 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001262583

  • Positions

    1 available

It is initially a 2 year programme giving a fantastic overview of each department within the dealership, providing you the best foundations for a long term and successful career. The role itself is focussed around delivery of “customer delight” everything we do within our dealerships whether it be sales, service or maintenance of vehicles is structured to ensure that our service lives up to our customers’ expectations.

 

You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work. In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy. Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.

 

Day to day duties within the role include:

  • Up selling – promote and sell products
  • Customer service – focal point of contact to customers for servicing over telephone and face to face, arranging bookings and appointments, walking customers through damage checks.
  • Administration – Book service appointments, prepare invoices, process warranty claims
  • Teamwork – liaising with the workshop, management and customer

Requirements and prospects

Desired skills

Exceptional communication skills are essential; you must be IT literate and able to work competently as part of a team.

Personal qualities

You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme.  You must be willing to learn in a hands-on, customer facing environment and will need to be confident with your IT skills.

Qualifications required

A minimum of three GCSE’s grades A-C (New Grades 4 – 9) in English, Maths and Science or the equivalent.

Future prospects

Possibility of full time career/further training

Things to consider

The National Minimum Wage (NMW) for Apprentices is £3.50 per hour as of April 2017. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies. The Wage for Apprentices applies to both time spent on the job plus time spent training. Please do not contact dealership, we are main point of contact for this vacancy and carry out a full recruitment service for the local dealer. Approaching the dealer directly will not always help your application.

About the employer

Service Department in Dealership

Employer

Robert Eardley & Son

Address

Coppenhall Garage

Remer Street

Crewe

CW1 4LS

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Training provider

• VCQ Advanced in Service advisor
• Intermediate Key and Core Skills Certificates
• IMI Intermediate Technical Certificate and IMI Advanced Diploma
• Advanced Apprenticeship Completion Certificate

Apprenticeship framework

Sales and Telesales

Training provider

BABCOCK TRAINING LIMITED

Applications for this apprenticeship are being processed by Babcock Training Limited

Contact

Samantha Ranger


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017