Customer Service Apprentice PetShopBowl Ltd

A unique opportunity has arisen to join a fun, young, fast growth e-commerce company that loves pets. As a Customer Service Apprentice you will help grow one of the largest and fastest growing online pet and veterinary businesses in the UK – PetShop.co.uk.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £180.00

  • Working week

    Between Monday-Friday the apprentice will work for four days, 10am-6pm at PetShopBowl Ltd, and will spend the fifth day studying at their college.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    26 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001262236

  • Positions

    2 available

Duties include:

  • Communicating with our customers & courier networks.
  • Updating customers with delivery information.
  • Giving customers product advice.
  • Taking new orders.
  • Online marketing & business administration - writing blogs & Facebook content on best practices of Pet Parenting.
  • You will also help manage the website

Requirements and prospects

Desired skills

  • You will be taking a customer service course.
  • Naturally organised, keen to learn, gain responsibility & good with customers.
  • Comfortable working with computers, enjoy online shopping and love animals 

Personal qualities

  • Can-do, positive attitude.
  • Friendly & team-spirited.
  • Hard-working.
  • Enjoy working with people.

Qualifications required

Five GCSE or equivalent Grades A*-C, including English and Maths.

Future prospects

Potential job opportunity based on performance.

About the employer

PetShop.co.uk is the UK’s friendliest and fastest growing online pet shop. We sell all major brands of pet food, meds and supplies nationwide and focus particularly in fun viral marketing. We are a young company with a team of friendly, helpful staff dedicated to saving our customers time and money and offering nutritional advice.

Employer

PetShopBowl Ltd

Address

Unit 5

Hatton Rock Business Park

Hatton Rock

Stratford-upon-Avon

CV37 0BX

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Training provider

  • You will gain the following knowledge and skills through a combination of workplace training, work-based assessment visits and college workshops to include the following:

Knowledge:

  • Knowing your customer; organization; legislation; systems and resources and product and service knowledge.

Skills:

  • Interpersonal skills, communication, influencing, personal organization, dealing with customer conflict

Behaviours:

  • Developing self; Team working; Presentation; Equality
  • This will to be to prepare you for your end point assessment which will consist of an Apprentice Showcase, Practical Observation and Professional Discussion.
  • Functional Skills English & Maths Level 2 (if required)
  • The apprentice will be fully trained in all customer service practices at PetShopBowl Ltd, including navigating our ecommerce ordering system and processing telephone orders. The apprentice will also be trained in handling various customer scenarios.  

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

WARWICKSHIRE COLLEGE

Applications for this apprenticeship are being processed by Warwickshire College


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Closing date: 30 Sep 2017