Helpdesk Technician Apprentice - 11926 Net Builder

We are currently looking for a Helpdesk Technician Apprentice for the service desk based out of our Managed Services office in the North West of England. The service desk provides services and support to a number of clients and internal departments and takes responsibility for the day to day operations and support across the IT infrastructure.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8:30am to 5pm, with a one hour lunch break.

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    27 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The position offers the successful candidate the chance to develop their IT career in a dynamic fast paced environment and provides access to training on various IT systems including Windows/Linux OS, virtualisation, security and digital signage.

Main Duties 
The key responsibilities of the job are:
•    Answering 1st line support calls
•    Logging customer queries in a CRM system
•    Ensure that all users are kept informed of the status and progress of their requests
•    Dealing with basic 1st line issues for clients and internal departments covering a wide range of IT hardware and software
•    Escalating complex queries to other members of the team
•    Progression to providing 2nd line support
•    Remotely accessing client PCs and servers to view and resolve issues

Requirements and prospects

Desired skills

Qualities/ requirements
•    Someone with good IT Skills, a passion for Information Technology and a desire to learn and progress
•    Someone who can work flexibly and on own initiative
•    Someone with good verbal and written communication skills with attention to detail and accuracy
•    Someone organised with the ability to work under pressure and meet deadlines
•    A strong team player
•    Own car desirable but not essential

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Minimum 5 GCSE's at grade C & above or equivalent

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Other Important Information The successful candidate will acquire skills in the Microsoft Technologies, including; • Windows Desktop and Server Operating System. • Virtualisation • Microsoft Office 365 • Networking and security Technologies • WatchGuard • Cisco Switches and Firewalls • Dell SonicWALL • Customer Service Skills • ITIL Best Practices • Open Source Software Benefits • Career progression • Performance related bonus scheme The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Employer Description NETbuilder is a leading provider of specialist Software, IT and fully managed services in Finance, Government and Commercial markets. NETbuilder’s innovative approach to its clients IT and business needs have seen it become a trusted solutions provider to over 200 organisations, from Governmental departments to the world’s largest financial institutions.


Net Builder



Beecham Court



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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 31 Oct 2017