Front of House Apprentice YARROW & HARVEY LIMITED

This is an exciting opportunity to join a reputable and established organisation to provide an exceptional first impression of the branch. Being the first point of contact, you will meet and greet patients, signpost them and promote various services, and working towards a customer service qualification.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 09:00 - 17:00

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Nov 2017

  • Date posted

    26 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Provide a professional and warm first impression of the branch.
  • Meet and greet patients, and direct them to the correct area.
  • Promote various products, and develop your knowledge of vision problems, eyecare and our products.
  • To ensure all customers entering the store are approached within a timely manner  
  • You’ll work to NHS guidelines (as well as our own high standards), give good, clear advice and make a positive impression, thanks to your polite and professional approach.

Requirements and prospects

Desired skills

  • Organised
  • Personable and professional
  • Excellent communication skills.
  • Good IT skills.
  • To be adaptable and willing to embrace change.
  • An awareness of confidentiality and safeguarding.

Personal qualities

  • Approachable, warm and friendly
  • Presentable
  • High standard of personal hygiene.
  • Willing to learn and work hard to complete the L2 Business Administration qualification

Qualifications required

  • GCSE A-C in Maths and English (or equivalent) would be desirable.
  • Good ICT knowledge

Future prospects

Full time employment

About the employer

Yarrow & Harvey are an independent opticians located in Cramlington. Originally founded in 1970, the company was incorporated in 2003 by Mr Steven Harvey, a qualified optometrist who is registered with the General Optical Council (GOC) and the Association of Optometrists (AOP).




c/o The Village Surgery

Dudley Lane


NE23 6US

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Training provider

  • Monthly visits from training officer to cover skills knowledge and behaviours, as agreed within the learner plan.
  • Learners will be prepared for their end point assessment over the 12 month programme.
  • Level 2 Customer Service Practitioner Standard
  • Functional skills if required

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Milltech


Abby Stephenson

Before you apply

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Closing date: 30 Oct 2017