Business Administration Apprentice (Housing Services)

Arvato Public Sector Services Limited

We are looking for an apprentice to join our Housing Services Team. The role will involve providing administrative support including data input and assisting with the assessment of housing applications received. In time you will also be meeting and greeting customers and providing housing advice and information in a customer focused environment.

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Closing date: 26 Feb 2017

Apprenticeship summary

Weekly wage


Wages explained
The current National Minimum Wage for an apprentice is £3.40 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.55 an hour for 18-20 year olds and £6.95 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

Mon to Fri 09:00am - 17:00pm

Total hours per week: 37.00

Apprenticeship duration

12 months

Possible start date

05 Mar 2017

Date posted

25 Aug 2016

Apprenticeship level

Advanced Level Apprenticeship

Reference number



1 available


To provide an administrative service for the Housing Options Team which includes: 

  • To meet and greet customers in the Housing Options Centre and to provide housing advice and information on the CBL scheme in a customer focused environment.

  • To provide administrative support to the Team, including data-inputting and assisting with the assessment of housing applications received.

Duties and Responsibilities:

Duties and responsibilities must be undertaken to comply with Council policies and procedures.

  1. To meet and greet customers in the Housing Options Centre and to provide housing advice across all tenures.

  2. To assist customers with ‘bidding’ for properties.

  3. To issue housing application forms to customers and to advise and assist them in completing these.

  4. To input housing applications onto the system in accordance with procedures.

  5. To assist Housing Options Officers with the assessment of housing applications.

  6. To assist the Housing Allocations Officers with the advertising of properties.

  7. To provide general administrative support to the team, including responding to customer enquiries, maintaining files and associated documentation and preparation of sign-up documents

  8. To form part of a rota to provide administrative support and front-line cover across the Housing Options and Housing Allocations Teams

  9. To deal with enquiries on all Housing and Council services and where appropriate, referring any more complex enquiries to the appropriate Council Service, including arranging interviews if necessary.

  10. To liaise with a wide range of other service providers of the Council and other agencies and organisations as appropriate.

  11. To ensure that the Housing Options Centre is stocked with the appropriate literature and information and that it is all current.

  12. To maintain records of all work undertaken for monitoring purposes and to compile reports for management as required.

  13. To record and report safeguarding concerns in line with policy and procedures.

  14. To be aware of the operational requirements of data protection and storage of personal information, to advise a senior officer of any actual or potential breach and, where necessary, to delete data under the direction of a line manager.

  15. Any other duties which are similar in level of responsibility.

The following requirements are expected of every employee:-

  • To participate in the improvement initiatives of the Council and the Service.

  • To use the Council’s computer systems in respect of the duties of the post and to

  • have particular regard to duties of confidentiality and the Data Protection Act.

  • To be aware of, and implement the procedures relating to health and safety.

  • To attend in-service training as required.

  • To be aware of, and implement, the Council's Equal Opportunities Policy.

  • To work flexibly within the team.


  • You may be required to work outside of normal working hours, for which time off in lieu will be given.

  • You may be required to carry out your duties at your present workplace or some other Council site.


Requirements and prospects

Desired skills

  • Excellent organisational and admin skills.
  • The ability to input and extract data from manual and computer based systems
  • Excellent customer care skills.
  •  A high level of communication and interpersonal skills.
  • The ability to maintain clear and accurate manual and ICT records.
  • An ability to work under pressure.
  • The ability to work as part of a team and on own initiative.
  • An awareness of equalities and diversity and a commitment to implement the Council’s equalities and diversities policies.

Personal qualities

  • Great communication Skills
  • Focused with a desire to learn

Qualifications required

Minimum of 4 GCSEs Grade A-C or equivalent, including English and maths.

Future prospects

On the successful completion of the apprenticeship the employer would envisage the candidate becoming a full time member of the team. They will continue to provide further learning and development opportunities to them in support of their career development.

Things to consider

This role will entail some customer facing aspects and as such you must be comfortable in doing this. Full training and support will be given to you prior to this happening, but it will in time become an integral part of the role.

About the employer

Working in partnership with one of the largest employers in Chesterfield we provide services that ensure the efficient running of the local authority. As a large employer we have fantastic infrastructure and support in place to ensure that our apprentices receive first class training and mentoring whilst they are with us. We also have a proven track record of developing staff from within the organisation in to more senior roles.


Arvato Public Sector Services Limited


Customer Service Centre

85 New Square


S40 1AH

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Training provider

Throughout the duration of your apprenticeship, you will be employed by the company and will spend the majority of your time in their office doing a proper job. Whilst in the workplace you will receive on the job training and support from your employer and also have monthly visits from your tutor to support you in your learning and development. During your apprenticeship you will attend monthly (1 day) training sessions at our state of the art training facility in the heart of Sheffield, where you will further your knowledge and understanding of the subject area. When you’re at work you will be working as part of your company’s team but also be set tasks by ourselves to show you’re learning and to provide evidence for your assessors. Training Provided by Skills For Careers: • NVQ L3 in Business Administration • L3 technical Certificate • ERR • PLTS • Functional Maths & English may be delivered Training will include mandatory training plus a variety of monthly courses delivered to compliment the Apprenticeship as part of our Business Skills Academy.

Apprenticeship framework

Business and Administration

Training provider

Evolution Training

Applications for this apprenticeship are being processed by Skills for Careers


Oliver Simpson 01246 292454

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Closing date: 26 Feb 2017