Customer Service Apprentice/Resourcer INTEGRATE ENGINEERING RESOURCES LTD

This is a great job for those who can maintain a positive and customer friendly attitude at all times. You will also give customers a positive impression or yourself and your organisation. You will be expected to deal with customers face to face and over the telephone. So if you've got an outgoing personality, this is the perfect job for you.

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday - Friday 9:00am - 4:00pm

    Total hours per week: 35.00

  • Apprenticeship duration

    65 weeks

  • Possible start date

    28 Sep 2017

  • Date posted

    22 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001259428

  • Positions

    2 available

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Requirements and prospects

Desired skills

  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Work on the main counter dealing with the sale of products and goods
  • Dealing with clients over the telephone
  • Sending and Receiving Faxes
  • Postal Duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Sending and Receiving emails
  • Data Processing
  • Scanning documents
  • And any other general duties as required

Personal qualities

  •  Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  •  Excellent communication skills
  • Ability to multi-task
  •  Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy  team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Qualifications required

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent.

Future prospects

Opportunity for progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 85% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.

About the employer

Integrate Engineering Resources Ltd provides a dedicated recruitment service to the Engineering Construction sector. Our specialist recruitment activities range across all areas and include the appointment of all levels of professional into the Major Projects, CHP, Anaerobic Digestion, Combined Cycle Gas Turbine, Nuclear, Biomass, Energy from Waste and Wind industries throughout the UK and worldwide.

Employer

INTEGRATE ENGINEERING RESOURCES LTD

Address

unit 21

Blythe Valley Park

Birmingham

B90 8AJ

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Training provider

NVQ Level 2 in Customer Service, Key skills and Technical Certificate as appropriate. The employer will also provide in house training relevant to the job role. Please note we specialise in office apprenticeships and we will be able to deliver a bespoke NVQ framework specific to the company you are working for. Key Training has a success rate of 72% in Business Administration.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Samantha Jones 01212367512 samantha.jones@keytraining.co.uk


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Closing date: today