IT Apprentice Pendennis Shipyard Ltd

This is an exciting opportunity to work an outstanding company in the heart of Cornwall. Pendennis Shipyard are seeking an IT apprentice to join their dynamic team.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £218.40

  • Working week

    Monday - Friday

    Total hours per week: 39.00

  • Apprenticeship duration

    2 years

  • Possible start date

    10 Oct 2017

  • Date posted

    23 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001258128

  • Positions

    1 available

This role will be supporting the use of servers, network devices, desktop PCs, laptops, tablets, desk/mobile phones and printers plus any other devices used in the business

 Some typical duties include: -

  • Observing, testing, diagnosing and resolving faults in hardware and software systems. 
  • 1st and 2nd line IT support duties including but not limited to basic hardware repair, software support, provision of IT equipment/network facilities and support of telephone systems 
  • Liaison with third party contractors and service providers 
  • Evaluating and suggesting ways to improve the business through the incorporation of new and existing technologies 
  • Purchasing of hardware, software, and consumables 
  • Providing written documentation of IT systems and training for users. 
  • Carrying out daily checks on jobs and systems acting when necessary to correct errors. 

Key Duties:

  • Providing assistance and advice in a professional manner to all IT related requests for help
  • To facilitate communication among the IT Team, and with contractors, consultants and all business units to focus on and improve customer satisfaction levels
  • Create a professional user experience through quality problem management and good communication skills
  • Solutions and problem solving for all desktop and business applications.
  • Regularly researching and reviewing alternative technology solutions
  • Managing IT helpdesk: call logging, prioritisation and escalation
  • Logging all incidents and service requests reported to the Helpdesk
  • Managing timely problem resolution
  • Escalating problems to specialised staff that cannot be fixed at first line
  • Updating users on the status of problems
  • Maintenance of the IT Asset register

The succesful candidate will attend Cornwall College Camborne 1 day a week. 


Requirements and prospects

Desired skills

The employer is looking for someone with strong organisation skills with the ability to multi task between mulriple assignments whilst still working to deadlines. The succesful candidate will have the ability to work under pressure and will fit in with the face pased and dynamic working environemnt. 

Personal qualities

  • Use of own initiative
  • Good problem solver
  • Proactive
  • Creative
  • Advanced understanding of desktop, laptop and printer technical operations
  • Good at data entry processing
  • Basic understanding of networking fundamentals
  • Confident it user
  • Punctual
  • Excellent communication skills
  • Good at building relationships with peers and partners
  • Curious
  • Organised
  • Quick learner 
  • Have a good sense of humour 

Qualifications required

Minimum of 5 GCSEs  (A-C)including Maths and English

Level 2 in IT (or equivalent)

Future prospects

After successful completion of the apprenticeship then the candidate will be put forward for consideration for the following role: - IT Infrastructure Support Technician There is also potential to progress on to a level 4 apprenticeship.

Things to consider

You must ensure that you have suitable travel arrangements to get to and from work and college. A minibus scheme operates within the Falmouth Area. Car sharing schemes are encouraged. The yard is situated only 5 minutes’ walk away from the Train Station. A cycle to work scheme is also in place.

About the employer

Pendennis Shipyard care passionately about yachts. Operating in the 30m-100m superyacht market, meeting the specific needs of each of their clients and delivering world-class service is very important to us, and they work hard to develop partnerships that will be both long lasting and of a high calibre.

Employer

Pendennis Shipyard Ltd

Address

The Docks

Falmouth

TR11 4NR

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Training provider

You will be trained in the workplace alongside your usual duties and you will be expected to attend college one day a week or on a block release basis.  

You will work towards achieving a level 3 apprenticeship in IT Infrastructure Support. including work based and knowledge components, an employee rights and responsibilities qualification, Personal Learning and Thinking Skills (PLTS) and if required Functional Skills.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

CORNWALL COLLEGE

Applications for this apprenticeship are being processed by Cornwall College Business

Contact

Ali Boulter 0845 6099 599


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Closing date: 30 Sep 2017