Apprentice Customer Service Agent Skybreak
The successful candidate will be looking to develop skills in delivering excellent customer service, but must already have a passion for the highest level of customer care and a buzz for travel.
Closing date: 01 Oct 2017
Total hours per week: 36.00
Possible start date
02 Oct 2017
20 Jun 2017
Intermediate Level Apprenticeship
We have a vacancy for an Apprentice Customer Service Agent. Year 1 will focus on developing key customer service skills through answering customer queries both over the phone and face to face. The role will also involve general administration, queue management and booking VIP services and onward transport. If the candidate successfully completes the first year, they will move on to learn about Airline rules and regulations including sales and revenue collection. This will involve learning multiple airline reservation systems
Requirements and prospects
Flexibility, Organisation and Good clear communication skills are a must for this busy position
The successful candidate will be looking to develop skills in delivering excellent customer service, but must already have a passion for the highest level of customer care and a buzz for travel. Candidates will be working at Your Service Centre Skybreak based at Gatwick Airport. This role would suit a candidate willing to learn how to prioritise their work load and multi task. Excellent time keeping is essential
Superb Communication skills
Maths, English and IT GCSE A-C or equivalent are required for this fast paced customer service position
Things to consider
About the employer
You will receive on the job training from the employer and in conjunction with this you will undertake a QCF Level II in Customer Service with Functional Skills in Maths, English (and I.T. if necessary) and you will also complete an Employment Rights and Responsibilities Workbook.
Please note that most, if not all, the qualification and associated elements will be delivered in the workplace and there will be no weekly day release. You will probably find that, at the very most, you will need to come to our facility for only 1 day of tests in the whole year but even these tests may be conducted in the workplace.
N & B. TRAINING COMPANY LIMITED
Applications for this apprenticeship are being processed by N & B Training
Charles Hope-Dunbar 07717 558976 firstname.lastname@example.org
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Closing date: 01 Oct 2017