Apprentice Customer Advisor HERON FINANCIAL LIMITED

We have a wonderful opportunity for an individual to join a young and dynamic team within the financial business in Rickmansworth as an Apprentice Customer Advisor.

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Closing date: 14 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon - Fri 9.00 to 5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    52 weeks

  • Possible start date

    15 Nov 2017

  • Date posted

    20 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

We have a wonderful opportunity for an individual to join a young and dynamic team within the financial business in Rickmansworth.

You will have the chance to experience many areas of the business and have the opportunity to train and improve your existing skills. This is a great opportunity for someone who would like to grow within a financial business.

The role encompasses:

  • Liaising with clients on the phone and in person
  • Dealing efficiently with customer enquiries and complaints
  • Interacting calmly and professionally with customers and their queries
  • Creation and upkeep of client files
  • Communicating with partner businesses to ensure information is up to date

Requirements and prospects

Desired skills

Good attention to detail is imperative and an excellent telephone manner.

Personal qualities

Needs to have a positive and hardworking attitude with the willingness to progress

Qualifications required

GCSE grade C or above in Maths & English (or equivalent) desired but not essential.

Future prospects

Full time position to the right candidate

About the employer

Mortgage and protection Brokerage





High Street



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Training provider

  • At level 2 City & Guilds Diploma In Customer Service Practitioner
  • Level 1 / 2 Functional Skills in Math,  English
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • End Point Assessment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by LIGA (UK) LTD


Helena Jacinto 0845 177 1880

Before you apply

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Closing date: 14 Nov 2017