Hospitality Apprentice Mullion Holiday Park

Are you looking to start a career in Customer Service or Hospitality? Parkdean Resorts are offering the chance to join them as a Hospitality Apprentice at their site in Mullion.

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Closing date: 15 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40 hours per week over 5 days

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    20 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Working for Pardean Resorts you will be joining an exciting, customer focused team, gaining valuable on the job experience with a reputable company, while working towards industry recognised qualifications.

In this position you will experience and learn the aspects of working in an exciting and busy holiday park.  As your training progresses so will your duties and responsibilities.  These will include:

  • Provide an effective Reception and Information Service, on site booking service and operate Park phone/radio system.
  • Provide an information service on all Park activities, facilities and local services and attractions.
  • Provide an efficient reservations service to all guests.
  • Book in guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
  • Efficiently operate the Park telephone system.
  • Operate a sundry sales service with supporting clerical administration – stamps, phone cards etc.
  • Provide an efficient support service to resolve guest problems, housekeeping, maintenance, etc.
  • Control monies and reception safe in accordance with company procedures.
  • Complete all Welcome Packs with corresponding programmes.
  • Issue and control all keys to guest accommodation.
  • Operate Park mobile radio system.
  • Take payment for holidays or caravan owners' accounts and issue receipts using till systems provided.

This is a great opportunity for the right candidate to develop their career and gain an apprenticeship qualification.

Requirements and prospects

Desired skills

  • Self-motivated
  • Good communicator
  • Enthusiastic with a can-do attitude
  • Honest with a positive outlook on life
  • Ability to take direction
  • Attention to detail
  • Dependability
  • Adaptability
  • Able to Multi-Task

Personal qualities

  • Use own initiative
  • Problem solver/Logical
  • Proactive
  • Diligent
  • Punctual
  • Can work well in a team
  • Organised
  • Have a sense of humour

Qualifications required

GCSE Maths and English Grade D or above (or equivalent) are preferable but not essential for the right candidate.

Future prospects

On Successful completion of your apprenticeship the right candidate will have the opportunity to become an integral part of the team.

Things to consider

You must ensure you have suitable travel arrangements in place to get to and from work. Due to location of the park, a driving license would be an advantage. Apprenticeship National Minimum Wage (ANMW): From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. For more information visit:

About the employer

Parkdean Resorts own and manage 73 award winning holiday parks throughout the UK, selling c400,000 holidays and short breaks annually and operating under the Parkdean Holidays and Park Resorts banners. The Group was created with the merger of Park Resorts and Parkdean Holidays in November 2015. Central sales and administration offices are based in both Newcastle upon Tyne & Hemel Hempstead. Mullion is a lively park and ideal base to explore Cornwall's Lizard Peninsula. Think golden sand beaches for surfing and relaxation, hidden coves and rewarding coastal walks along the cliffs. Surrounding villages provide history and character that add to the Peninsula's unforgettable charm.


Mullion Holiday Park



TR12 7LJ

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Training provider

  • Level 2 NVQ Diploma in Hospitality - Reception
  • Level 2 Certificate in Hospitality and Ctering Principles
  • Functional Skills in Maths and English, if required.

Apprenticeship framework


Training provider


Applications for this apprenticeship are being processed by Cornwall College Business


Dave Green 0845 60 99 599

Before you apply

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Closing date: 15 Oct 2017