Customer Service Apprentice Hospiscare

Working for Hospiscare is more than just a job it's your chance to be involved with one of the most respected local charities, where retail sales make a real difference to what we deliver.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hours (4 days). Shifts TBC.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    22 Oct 2017

  • Date posted

    27 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Work alongside other members of the Warehouse Shop team, Sales Advisors and Volunteers, to assist the Supervisor in the day to day running of the shop.
  • Contribute to increasing income from a range of donated items and 'new goods' with the aim of maximising sales and profit.
  • Deliver superior customer service.



  • Work as part of the Warehouse shop team (Supervisor, Sales Advisors and Volunteers) to maximise sales and achieve agreed sales targets.
  • Demonstrate a high level of customer service at all times.
  • Operate the till, completing all procedures and any associated paperwork as required.
  • Receive donations and deal with the handling and moving of donated goods, including furniture and electrical items.
  • Assist with the sorting and pricing of donations in the warehouse.
  • Actively promote Gift Aid on donated items, following the correct procedure for new Gift Aid donors.
  • Ensure all donated stock is cleaned, priced and attractively displayed within the shop; ensure 'new goods' stock is displayed correctly.
  • Actively promote and sell Hospiscare prize draws.
  • Cooperate with other fundraising initiatives and promote good working relationships with Hospiscare support groups.
  • Observe Health & Safety guidelines (including manual handling) and fire regulations in all areas of the warehouse

Training and Development

  • Complete all statutory and mandatory training as provided.
  • Work towards completion of a Customer Service qualification at Level 2 over a maximum of 12 months.
  • Attend Exeter College on a day release basis when required.
  • Participate in performance reviews throughout the year.


  • Adhere to Hospiscare policies and procedures.
  • Act as an ambassador, promoting Hospiscare's values.
  • Maintain discretion and confidentiality at all times.


  • Undertake any other duties requested by line manager which are within the general scope of this post.

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Organising and time management ability
  • Numerate and literate
  • Basic IT skills, including MS Outlook, Word and Excel
  • Awareness of excellence in customer service
  • Cash handling experience
  • Knowledge of EPOS/stock control systems
  • Commercial awareness (High Street and out of town retailers)

Personal qualities

The successful applicant will be someone who thrives in a busy environment, is truly attracted to the world of retail, and will have a practical and flexible approach to the varied aspects of the role. We are also looking for a commitment to providing the very best customer service, and excellent communication skills to enable effective interaction with customers, colleagues and volunteers alike.

If you are adaptable, passionate about making a real difference, and enjoy working with people, this could be your chance to shine.

You must also be:

  • Able to use initiative
  • Physically capable of handling and moving heavy items
  • Able to stand for long periods of time
  • Understanding of and commitment to Hospiscare's values and behaviours

and have a:

  • Commitment to own training and development

Qualifications required

  • Minimum of 3 GCSEs or equivalent; Maths and English at Grade A - C

Future prospects

We now have an opening for a Customer Service Advisor to join the Retail team at our Warehouse Shop in Exeter, where you will earn as you learn and work towards a nationally recognised qualification in Customer Service at Level 2, with a permanent part time post (22.5 hours/week) on completion of the apprenticeship. This is a fantastic opportunity if you are looking for a challenging retail role with great prospects for self development and progression.

Things to consider

Hospiscare promotes equal opportunities for all and welcomes applications from all sections of the community regardless of sex, disability or any other protected characteristic. Registered Charity No: 297798 The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information visit:

About the employer

Hospiscare employs around 280 people in a range of multi-professional disciplines including medical, nursing, fundraising, administration, finance and retail. Working for Hospiscare is more than just a job. It's your chance to work for one of the most respected local charities and to make a real difference to people's lives.




2 Trusham Road

Marsh Barton Trading Estate



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Training provider

Customer Service Practitioner Standard

You will attend Exeter College one day a week during term time as well as have regular visits in the workplace to confirm your compentency within the job role. You will also complete an end point assessment which will include a practical observation and a professional discussion. 

Link to professional registration: Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Exeter College


Rachel Blakeney

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Oct 2017