Customer Service/ Admin Assistant Apprentice Central Fasteners (Staffs) Limited

This is an excellent opportunity for someone looking to work within a small team, who wishes to undertake a wide variety of differing roles. The candidate will develop customer service and retail skills as well as IT and administration. They will be able to build their skills learning all aspects of the business.

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Working days: Monday - Friday. Start time: 08.30am. Finish time: 17.30pm.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Sep 2017

  • Date posted

    19 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • This is a varying role for a candidate who wishes to begin their career by being involved with and learning varying essential aspects of operating a business within an engineering distribution environment. 
  • By being a part of a small team supplying well known and new brands to maintenance engineers and manufacturers from work wear, welding products to tools and fasteners, you could become a fundamental part of our growth plans. 
  • The initial role will include administrative duties using Sage software and Wordpress from purchase ledger processing, invoicing customers, order processing, data inputting, processing returns and managing card and cash payments. 
  • In addition, you will be taking and making phone calls to and from both customers and suppliers, processing email and website orders.
  • Other important roles will include learning and operating ISO9001:2015 auditing, ordering goods, stock managing and auditing, store sales, counter sales and both direct, phone and internet marketing.
  • Accuracy is very important in this role along with having excellent and pleasant communication skills both verbally and written along with a personable friendly approach.

Requirements and prospects

Desired skills

  • The candidate will need to have good computer typing skills and understand some basic software programs such as Word, Excel and emailing. 
  • Good with Mathematics, including understanding percentages and measurements, along with good written skills.
  • An interest in technology or engineering would be advantageous.

Personal qualities

  • Accuracy is very important in this role.
  • Have excellent and pleasant communication skills both verbally and written along with a personable friendly approach.

Qualifications required

  • To apply for this position, you will need GCSE minimum level C in English, Mathematics and a Science or Engineering or equivalent Level 2 qualifications.

Future prospects

On successful completion of the apprenticeship, depending on the level you reach, the position could fall into varying career aspirations. Roles could include a mix of many aspects of this customer service role from store sales, administration, sales and marketing, distribution, procurement and so on.

Things to consider

Telford College are managing this vacancy on behalf of this company. As part of the screening process of applications you may be contacted by Telford College and invited in for a face to face interview as part of our screening process. Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Engineers Merchants supplying essential goods needed by businesses to operate an engineering, building or manufacturing operation. Supplying to national and local companies of all sizes and types including local government operations such as hospitals and emergency services. Brands include Milwaukee power tools, Beta tools, Poddy Paints, Delta Plus clothing, Esab welding, Shell oils, etc.


Central Fasteners (Staffs) Limited


Airfield Industrial Estate


ST18 0PF

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Training provider

As part of the apprenticeship, the candidate will be working towards a workplace training plan within their organisation, as well as working towards the apprenticeship framework components with Telford College.

The candidate will achieve the following qualifications:

  • Level 2 Diploma in Business & Administration.
  • Functional Skills at Level 1 in English, Maths and IT.
  • Employee Rights and Responsibilities.
  • Personal Learning and Thinking Skills.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Telford College of Arts & Technology


Karen Pearce 01952 642452

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Closing date: 25 Sep 2017