Customer Service Apprentice

Motiv8 South Ltd

Bicycle Recycling is all about providing training and real job opportunities for young people through a modern vibrant business, wholly owned by youth charity Motiv8. Bicycle Recycling offers 3 core functions; a) Recycling and sales, b) Servicing and repairs and c) Training in cycle maintenance.

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Closing date: 13 Jul 2017

Apprenticeship summary

Weekly wage

£150.00

Working week

Working 5 days in 7, typically Tuesday to Saturday, 7.5 hours per day hours per day

Total hours per week: 37.50

Apprenticeship duration

12 months

Possible start date

02 Aug 2017

Date posted

16 Jun 2017

Apprenticeship level

Intermediate Level Apprenticeship

Reference number

VAC001254519

Positions

1 available

Bicycle Recycling is all about providing training and real job opportunities for young people through a modern vibrant business, wholly owned by youth charity Motiv8. Bicycle Recycling offers 3 core functions; a) Recycling and sales, b) Servicing and repairs and c) Training in cycle maintenance.

We are now looking to recruit a Customer Service Apprentice.

Duties include:

  • Dealing with customers face to face, by phone and
  • Email
  • Cash handling
  • Order and replenish stock
  • Receive and store stock into the workplace
  • Complete audits of stock
  • Regularly attend training sessions
  • Comply with Health & Safety
  • To undertake basic bicycle repairs (as needed)
  • As this role is part of a bicycle recycling project, an
  • Interest in bikes would be desirable. Additional training
  • In bike maintenance may be available to the successful candidate.

Requirements and prospects

Desired skills

The right attitude:

  • Apprentices need to be interested in customer service and show enthusiasm for the retailer and their services and products
  • Good people skills:
  • Team player: You must be capable of working in a flexible and ever changing environment
  • Reading and writing skills: You will be dealing with money, prices and products so you need basic literacy and numeracy skills

Personal qualities

  • Presentable: Dress and appearance counts
  • Interest and experience in the maintenance and repair of bikes would be desirable

Qualifications required

You will need 4 GCSE grades A*-D or equivalent including English, or a full Level 1 qualification at merit grade with literacy and numeracy at an appropriate level.

Future prospects

To be discussed at interview

Things to consider

This role is to work at Bicycle Recycling venues at either Unit 1 Ark Royal House, Winston Churchill Ave, Portsmouth, Hants, PO1 2GF or HMS Nelson, HM Naval Base, Portsmouth, Hants, PO1 3LT or Unit 2 Bus Station, South Street, Gosport, PO12 1EP. It is likely that you will spend your initial 6 months of your Apprenticeship at the Gosport venue, moving to a Portsmouth venue for the rest of your apprenticeship. However, you may be called upon to be flexible to cover for staff shortages or holiday. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information visit: www.gov.uk/national-minimum-wage-rates

About the employer

Motiv8 works with Young People to inspire them and prepare them for the world of work. Bicycle Recycling is a business that recycles bicycles and sells them to the public.

Employer

Motiv8 South Ltd

Address

Bus Station

South Street

Gosport

PO12 1EP

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Additional location information

Working in Gosport with the possibility of working at alternative sites in Portsmouth

Training provider

  • Level 2 Customer Service BTEC Diploma
  • Level 2 Technical Certificate
  • Level 1 Functional Skills in English, Maths and ICT
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Customer Service

Training provider

HIT TRAINING LTD

Applications for this apprenticeship are being processed by HIT Training Ltd

Contact

Lesley Benney lesley.benney@hittraining.co.uk

Before you apply

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Closing date: 13 Jul 2017