Technical Support Apprentice - 11761 BRISTOL IT COMPANY LTD

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Annual wage

    £10,000.00

  • Working week

    Monday - Friday, 8:30 - 17:30

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    04 Dec 2017

  • Date posted

    15 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001252602

  • Positions

    1 available

This would be an ideal role for someone who has completed a Level 3 Apprenticeship and wants to progress in a fast paced technical support environment. You will be providing first/second line support to clients across the UK with site visits likely as well. An excellent opportunity to get your hands dirty and learn some real IT skills.

Responsibilities of the Technical Support Apprentice:

  • To be able to undertake basic troubleshooting as directed by the IT Support Team or in response to a request for assistance from customers
  • Technical aptitude – the ability to learn new technologies quickly (full training will be provided where required)
  • To have basic computer operations, fault analysis and repair skills
  • Knowledge and experience of Windows Operating Systems - Windows 7, 8, 8.1, 10
  • Knowledge and experience of Microsoft Windows Office Packages (2010, 2013, 2016)
  • Basic Windows Networking - setting DHCP, setting static IP etc.

Requirements and prospects

Desired skills

Requirements of the Technical Support Apprentice:

  • Strong communication skills (specifically over the phone and in person), with clients as well as staff.
  • To be able to research independently when needed to if a case is more difficult to complete before escalating to another member of the team.
  • The ability to work in an organised manner, under pressure and methodically, with a good attention to detail - organisation and attention to details are very important.
  • To be able to work as part of the team
  • To have the ability to work to deadlines
  • To have an ongoing commitment to progress within the company
  • Flexibility - the ability to work around normal working hours, and do out of hours work if necessary

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Maths and English

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

Benefits: Excellent opportunity for you to learn from a team of experienced IT techies. Your salary can double within a year and a prospect of a long term career.

About the employer

Bristol IT Company do IT support and software development for commercial clients, large and small, in a range of business environments. We do value-adding, business IT support and app development. We are experts in computer hardware and software, networking, databases, and all areas of IT support.

Employer

BRISTOL IT COMPANY LTD

Address

The Quorum 4th floor

Bond Street South

Bristol

BS1 3AE

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Training provider

  • Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A-level educational level)
  • Microsoft Technology Associate (MTA) Networking Fundamentals
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • Choice of two Microsoft MOC on Demand courses (one in part 1 and one in part 2)
  • Higher Apprenticeship Network Engineer Level 4 (equivalent to first year of degree study)
    • Microsoft Certified Professional (MCP) – Administering and Configuring Windows Server 2012 R2

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

03450747825 apprenticeships@qa.com


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Closing date: 30 Nov 2017