Apprentice Receptionist Administrator Rother House Medical Centre

To assist the practice team by working within the Reception and Admin department of a busy GP Surgery based in Stratford-upon-Avon.

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Closing date: 14 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37 hours per week. Mon - Fri, shift TBC

    Total hours per week: 37.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    15 Oct 2017

  • Date posted

    13 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

There is a vacancy for an Apprentice Receptionist at the Medical Practice in Stratford upon Avon. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

 Duties include:

  • Managing patient requests in person, on the phone and via written communication.
  • Booking, amending, rescheduling and cancelling patient appointments.
  • Distributing prescriptions.
  • Action patient care follow-up arrangements as per clinicians instructions.
  • Advising patients of chargeable services and processing payments.
  • Providing patients with information about the Practice Services.
  • General housekeeping of reception and waiting areas.
  • Arranging transport and home visits.
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.
  • Maintaining and updating the practice patient database.
  • Ensuring confidentiality and data protection is observed at all times.

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Honest
  • Reliable
  • Approachable
  • Empathetic
  • Assertive

Qualifications required

GCSE grade C or above in Maths and English or equivalent are desired but not essential.

Future prospects

To become a competent Receptionist/Administrator in the GP Practice sector or in another similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively? Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.

About the employer

GP Surgery based in Stratford-Upon-Avon.


Rother House Medical Centre


Alcester Road

Stratford Upon Avon

CV37 6PP

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Training provider

  • At level 2 City & Guilds Diploma In Customer Service Practitioner
  • Level 1 / 2 Functional Skills in Math,  English
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • End Point Assessment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by LIGA (UK) LTD


Helena Jacinto 0845 177 1880

Before you apply

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Closing date: 14 Oct 2017