Apprentice Customer Service Advisor GSF Carparts Ltd

Do you have a passion for all things Automotive? Good at technical detail? Then it’s time you considered a career being part of one of the largest automotive parts supplier groups. This is an exciting opportunity to join a company with 69 stores and fantastic career opportunities. Increasing salary structure and performance bonus.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2017

Apprenticeship summary

  • Weekly wage

    £146.15

  • Working week

    Shifts TBC

    Total hours per week: 39.50

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    13 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001251361

  • Positions

    1 available

Working as part of an experienced team, training will be provided to enable the Apprentice Customer Service Advisor to work towards becoming a competent member of the team. This 12 month training programme incorporates progression after the first 12 months onto the trainee manager programme with the ultimate goal of achieving a management position. A comprehensive bonus structure linked to performance is part of this trainee position as is a structured payment system which increases at six and twelve months.

Main responsibilities and duties

  • To use GSF systems and identify parts for the customer, quickly and accurately
  • To at all times use Company standards when dealing with customers, e.g. prescribed telephone manner for answering calls
  • GSF “Branch Name” “Employee Name” speaking
  • Answer calls within three rings
  • Ensure all counter displays are up to date and full of stock
  • To promote a good image of the company at all times by maintaining a professional appearance and also to ensure that the customer facing areas of the branch are kept clean and tidy
  • To develop strong working relationships with customers understand their garage needs
  • Ensure once stock has arrived onto the premises it is checked accurately against any supporting advice/delivery note
  • To check off any supplier advice or delivery notes against invoice or statement once received. Any outstanding invoices or credit notes to be chased or highlighted to BM or ABM
  • Dealing with credit notes on a daily basis
  • To pick any Trade invoices which appear on printer to speed up our delivery service & place parts on relevant drivers shelf. Initialling the invoice once picked
  • To keep tidy the warehouse & goods inwards area ensuring the passageways are clear of potential hazards

Requirements and prospects

Desired skills

  • Good communicator
  • Organised
  • Excellent attention to detail
  • Good IT Skills

Personal qualities

  • Team Player
  • Enthusiastic
  • Positive attitude
  • Keen to learn

Qualifications required

GCSE Maths and English at grade C or equivalent desirable.

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of GSF.

Things to consider

This is an apprenticeship role on the salary of £3.70 per hour and will involve weekend working on a rota.

About the employer

GSF Car Parts is one of the UK's largest branded motor factor businesses, and since September 2015, we've been part of The Parts Alliance too. Belonging to the Parts Alliance trading group brings us into a collective network of over 300 branches, further strengthening the competitive position of the business. GSF Car Parts still operates independently within the Parts Alliance directly employing over 1,000 staff in a network of 69 branches across the UK and Ireland, as well as two major distribution centres at Birmingham and Heathrow and three Regional Distribution Centres.

Employer

GSF Carparts Ltd

Address

Unit 4

Central City Industrial Estate

Red Lane

Coventry

CV6 5RY

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Training provider

Intermediate and Advance Apprenticeship in Customer Service plus Functional Skills and Technical Certificate if appropriate.

This apprenticeship is delivered through work based learning; this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship framework

Customer Service

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Holly Parkinson 01482 338844 Holly.Parkinson@learningskillspartnership.com


Employer's Application Instructions

Please apply for this vacancy using the Get My First Job website. If you have any issues with applying please email Holly.Parkinson@learningskillspartnership.com or call 01482 338844.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2017