Support Worker Apprentice (Health and Social Care) Q Care Ltd

To provide all services required to ensure that client can live safely and independently in their own home within their community. Assistance required will depend on each individual. Duties will involve all personal care services plus night-sitting, medication management and tasks such as meal prep, cleaning, laundry, shopping and social escorts.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Monthly wage


  • Working week

    Shift Patterns 7am to 3pm 3pm – 11pm (including travel time, which will include evenings and weekends

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    29 Sep 2017

  • Date posted

    12 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    10 available

To promote and deliver all the services required to ensure that a service user can live safely and independently in their own home within their local community. Level of assistance provided will depend on each individual and their requirements. Duties will involve personal care services including dressing, undressing, bathing, showering, toilet assistance, oral hygiene, night-sitting and medication management.  Further services include domestic tasks such as meal preparation, cleaning, laundry, shopping and social escorts.

In addition Support Workers will rely on their ability to listen and reassure service users, encourage and motivate them to achieve their maximum capabilities and offer emotional support when required.

Duties and responsibilities:

  • To provide personal care and/or carry out domestic tasks for service users in line with care plans.
  • To regard all service users as individuals when maintaining standards of health and cleanliness.
  • To carry out all tasks in such a way that maintains the service user’s independence and dignity, having regard for their chosen lifestyle, and respect and care for all their property.
  • To encourage and enable service users to participate in activities when appropriate.
  • To promote effective communication and relationships.
  • To contribute to the ongoing support of service users and others significant to them.
  • To ensure that appropriate Q Care staff are informed of any changes in a service user’s circumstances.
  • To protect the rights and promote the interests of service users.
  • To establish and maintain the trust and confidence of service users.
  • To promote the independence of service users while protecting them as far as possible from danger or harm.
  • To respect the rights of service users while seeking to ensure that their behaviour does not harm themselves or other people.
  • To be accountable for the quality of care and support provided and maintain and improve own knowledge and skills.
  • To carry out other duties as directed by line manager.

Additional role requirements:

  • To travel throughout the Branch Office region to provide personal care and/or carry out domestic tasks for service users in line with care plans.
  • Support Workers using a vehicle in the course of their duties are required to have insurance covering the vehicle for business use.
  • You are required to log in and out of each call via the method which your branch uses (E.M.S etc) for payments of hourly rate and mileage. If you do not log in and out you will not receive payment of hourly rate or mileage.
  • You are expected to stay the full duration of each call and may be paid minute by minute or ‘bandings’ as per your Branch contractual requirements.


Requirements and prospects

Desired skills

  • The ability to work efficiently
  • The ability to speak effectively
  • The ability to listen to others
  • The ability to build relationship
  • The ability to value diversity
  • TheThe ability to act with integrity
  • The ability to focus on customer needs
  • The ability to commit to quality
  • The ability to demonstrate adaptability
  • The ability to develop oneself

Personal qualities


  • Caring & Compassionate
  • Talks easily to people and a good listener
  • Always prepared to go the extra mile to help others
  • Able to work unsupervised.
  • Flexibility

Qualifications required

Q Care will employ staff with little or no social care background – we will provide full training.  You must, however, be a kind, caring and compassionate person.

Maths and English GCSE Grade C or equivalent, ie functional skills level 2

Future prospects

Offered employment contract of a Support Worker on passing apprenticeship Q Care always endeavours to promote career opportunities from within the Branch e.g. Team Supervisor or Reviewing Officer even Registered Managers

Things to consider

Car for Personal & Business use for the duration of the apprenticeship Business Mileage contribution Discounts on shopping, health & beauty, family days out, food & drink and more. Company mobile phone. Free Uniform and PPE. Paid holidays. 5.6 weeks annual leave, pro rata of the hours you work, including bank holidays. Entry into the monthly payroll prize draw. £100 Introduce a friend scheme. *Terms & conditions apply. Access to our Employee Savings Club.

About the employer

Q Care Ltd is delighted to announce that it has won a contract to provide domiciliary care for Bracknell Forest Council for three years, starting in August 2017. A family run company, Q Care is an award-winning provider of domiciliary care services that works with councils and private individuals across South Wales and England. The new contract is good news for anyone looking for work in the care industry, in Bracknell and the wider area. Q Care won the Investors in People coveted Gold Award in 2016, a testament to the emphasis it places on looking after its staff so that they can focus on taking care of others. The company will be investing in the Bracknell area by setting up an office and offering a range of excellent job opportunities. It aims to recruit people who already work in care, but the team is also keen to attract those who feel the time is right for a career change. A comprehensive training programme will make the transition as smooth as possible. In particular the company’s apprenticeship scheme should appeal to school and college-leavers, aged 18 and over, who are looking for a rewarding career, in every sense of the word. Benefiting from a generous salary, a fully-insured and maintained car for business and personal use, company mobile phone, discount scheme for high street/on line shops and obviously an exciting opportunity to kick start your career in the care sector. Q Care is ideally suited to provide Bracknell Forest Council’s preferred model of service delivery, where support at home and in the community is delivered with full focus on the individual needs of the service user. Tony Dainty, Q Care’s Chief Executive Officer, explains the Q Care ethos, “At Q Care we pride ourselves on providing high quality, flexible homecare services that enable people to live at home comfortably. Whether the need is for short-term help after a hospital stay, round the clock care or ongoing assistance with day-to-day living, our service users select services that meet their precise needs. “Bracknell Forest Council places significant emphasis on helping service users to regain, preserve or achieve an optimum level of independence. At Q Care we will be working with service users to enable them to achieve their desired outcomes so that they can get the most from each day and, where possible, reduce their care requirements over time.” “These are excited times for Q Care Ltd as we start our journey in Bracknell Forest and we look forward to warmly welcoming new service users/individuals and staff into the Q Care family”


Q Care Ltd


2 Oakmede Place



RG42 4JF

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Additional location information

We are in the process for leasing an office in Oakmede in Binfield Bracknell, RG42 4JF but this has not been finalised yet

Training provider

On the job training by employer plus support and guidance from an industry qualified tutor/assessor/training advisor from Bracknell and Wokingham College to achieve and NVQ/BTEC Level 2 in Health and Social Care

Apprenticeship standard

Healthcare > Healthcare Support Worker

Training provider


Applications for this apprenticeship are being processed by Bracknell & Wokingham College


Maria Cumming 01344 766666 maria/

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Closing date: 28 Sep 2017