Administration Apprentice (Business Administration Level 2) Chancellors Estate Agents

We are looking for individuals with the drive and determination to succeed in a fast-paced environment. You will enjoy interacting over the telephone and assisting with vital day to day office administration duties. Accuracy and attention to detail are critically important, as are the ability to multitask and understand process and procedure.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    9am-5.30pm, Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    29 Sep 2017

  • Date posted

    13 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001250368

  • Positions

    5 available

This is an exciting opportunity for an organised, customer-focused, friendly and helpful individual to join an award-winning Estate Agency working within the central support functions.

You will enjoy interacting with people over the telephone and assist with vital day to day office administration duties. Accuracy and attention to detail are critically important and the ability to multitask and understand process and procedure is a must.

As an Administration Apprentice, you will need to:

  • Provide administration support to the property management team.
  • Updating database with client and tenant change of information.
  • Working with property management team to gain information required to complete tasks.
  • Chasing key documentation and uploading to relevant database.
  • Deal with enquiries and ensure they are dealt with efficiently and in line with agreed service standards. Refer complex, difficult or legal queries to manager or relevant expert.
  • Maintain and use office systems effectively and update property files and computer data bases.
  • Issue correct documentation (e.g. letters/legal documents) to relevant parties in a timely manner.
  • Liaise with third party supplier to arrange works to be undertaken.
  • Promotes additional services and meet third party referral targets.
  • Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct, Practice and Due Diligence procedures.

Requirements and prospects

Desired skills

Competent with Microsoft Office applications.

Personal qualities

  • Have strong communication skills, both spoken and written.
  • Be motivated and enthusiastic at all times.
  • Be able to work effectively within a team.
  • Display high standards of service and presentation.
  • Have a proactive and can do approach.
  • Stay calm and positive under pressure.

Qualifications required

5 GCSEs (or equivalent), including English and Maths at Grade C or above.

Future prospects

Potential opportunity to progress within the company into a variety of exciting specialist roles.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Chancellors Group is one of the UK’s leading independent estate agents with over 50 branches across London and the Home Counties. Chancellors provide a full range of residential sales, property management and residential lettings services as well as commercial sales and lettings, land and new homes. Through the wider Chancellors Group, we have affiliations with: • Financial Service Providers • Conveyancers • Specialist Property Solicitors • Surveyors • Insurance Services • Furniture providers • Specialist contractors These partnerships ensure we have every aspect of the sales and lettings process covered.

Employer

Chancellors Estate Agents

Address

One

Station Square

Bracknell

RG12 1QB

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Training provider

On the job training along with the support and guidance of an industry qualifified tutor/assessor/training advisor from Bracknell and Wokingham College to achieve a Business Administration NVQ/BTEC Level 2 qualification.

Apprenticeship framework

Business and Administration

Training provider

BRACKNELL AND WOKINGHAM COLLEGE

Applications for this apprenticeship are being processed by Bracknell & Wokingham College

Contact

Maria Cumming 01344 766666 maria.cumming@bracknell.ac.uk


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Closing date: 28 Sep 2017