Customer Service Apprentice (Customer Service L2) Chancellors Estate Agents

We are looking for confident individuals with the drive and determination to succeed in a fast-paced customer focused sales environment. You will enjoy interacting over the telephone, while focusing on solving problems and getting results. Accuracy and attention to detail are critically important, as is the ability to keep calm under pressure .

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Closing date: 15 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    9-5.30 Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    16 Oct 2017

  • Date posted

    16 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    5 available

This is an exciting opportunity for an enthusiastic customer-focused, friendly and helpful individual to join an award-winning Estate Agency working within the central support functions. You will enjoy interacting with people over the telephone, while focusing on solving problems and getting results. Accuracy and attention to detail are critically important and the ability to keep calm under pressure is a must.

As a Customer Service Apprentice, you will need to:

  • Manage inbound and outbound calls, liaising with customers and clients;
  • Promote the full range of Chancellors products and services
  • Build strong client relationships and consistently provide exceptional client service
  • Have a polite and confident telephone manner
  • Be able to communicate details effectively and concisely
  • Generate business opportunity referrals and book appointments where necessary for Chancellors Group offices
  • Handle first line enquiries in accordance with company policy and escalate to the relevant department where required.
  • Providing customers with information upon request and corresponding in a professional manner
  • Process customer complaints in line with Company policies escalating to management where required.


Requirements and prospects

Desired skills

Proficient in Microsoft Office applications

Personal qualities

  • Have strong communication skills both spoken and written
  • Be motivated and enthusiastic at all times
  • Be able to work effectively within a team
  • Display high standards of service and presentation
  • Have a pro-active and can do approach
  • Stay calm and positive under pressure

Qualifications required

5 GCSEs (or equivalent), including English and Maths at Grade C or above.

Future prospects

Potential opportunity to progress within the company into a variety of exciting specialist roles.

About the employer

Chancellors Group is one of the UK’s leading independent estate agents with over 50 branches across London and the Home Counties. Chancellors provide a full range of residential sales, property management and residential lettings services as well as commercial sales and lettings, land and new homes. Through the wider Chancellors Group, we have affiliations with: • Financial Service Providers • Conveyancers • Specialist Property Solicitors • Surveyors • Insurance Services • Furniture providers • Specialist contractors These partnerships ensure we have every aspect of the sales and lettings process covered.


Chancellors Estate Agents



Station Square


RG12 1QB

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Training provider

On the job training with employer with the support and guidance of an industry qualified tutor/assessor/training advisor from Bracknell and Wokingham College to achieve a Business Administration Level 2 BTEC/NVQ qualification.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Bracknell & Wokingham College


Maria Cumming 01344 766666

Before you apply

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Closing date: 15 Oct 2017