Customer Service Apprentice Cash Converters

Cash Converters in Woolwich are looking for a Customer Service Apprentice to join their team. If you enjoy meeting people and want to learn about Customer Service then this could be the Apprenticeship role for you.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9am to 5pm (to be confirmed)

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    12 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001250314

  • Positions

    1 available

General Description:

To provide a high standard of customer service at all times, resolving problems where possible and referring to the manager when appropriate.

To carry out effective in store demonstrations to generate interest and achieve retail profit sales.

Key Responsibilities/ Outcomes

People

  • Develop yourself to your potential in order to improve knowledge and skills relevant to the role
  • Build relationships and communications between internal and external stakeholders to ensure transparency and a compliant operation
  • To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training/development activities.
  • To carry out such other duties and responsibilities as are consistent with the role and special assignments and/or projects.

Finance

  • To increase sales by providing excellent customer service and interaction with customers, both face to face and by telephone.
  • Process customer payments professionally and efficiently, keeping accurate customer records and details ensuring that company policies and procedures are fully complied with and company expectations are met.
  • All cash and stock handling procedures are followed and maintained in line with audit and security procedures, maintain and adhere to auditing and stock transfers to minimise stock losses and right offs, returns are administered per retail guidelines to ensure that company standards are met.
  • To complete testing on all products to ensure that both company policies and procedures and compliance with the sale of second hand good electrical goods are met.

Customer           

  • Demonstrate products and explain how they match the customers’ individual needs to achieve retail sales and alternative products must be provided to ensure customer expectations are met.
  • Knowledge of new and existing stock must be researched to keep up to date with product knowledge ensuring that customers needs and expectations are met.
  • Demonstrate entrepreneurial skills to trade effectively, maximizing cross selling and up selling opportunities to ensure that all store sales targets are achieved.
  • To ensure that the sales floor and window displays are maintained to company standards, using the current promotional point of sale merchandise ensuring that company merchandising briefs and standards expectations are met.
  • Responsible for maintaining a high level of housekeeping standards both on the sales floor and back of house to ensure that company expectations are met.
  • Customer complaints and queries are handled in a professional manner, following company procedures to ensure that customer relations are maintained and company standards and customer expectations are met.
  • Process customer payments professionally and efficiently, keeping accurate customer records and details ensuring that company policies and procedures are fully complied with and company expectations are met.
  • To complete testing on all products to ensure that both company policies and procedures and compliance with the sale of second hand good electrical goods are met.

General

  • To carry out such other duties and responsibilities as are consistent with the role and special assignments and/or projects.
  • To be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974)
  • To work in accordance with the Data Protection Act (1998)
  • You will have access to material, which is confidential, staff-in-confidence, or sensitive in some way. It is a condition of your contract of employment that you use great discretion always.
  • You will be expected to carry out duties in line with Cash Converters policies, procedures and relevant legislation. You will be notified of this in your appointment letter, contract of employment, induction, ongoing performance management and development through Cash Converters communication.

Requirements and prospects

Desired skills

  • To be a good timekeeper
  • To have good communication skills
  • To take instruction well and ask questions if unsure

Personal qualities

  • To be friendly
  • To have a desire to work and train in Customer Service
  • To work well within a team
  • To have a can do attitude

Qualifications required

GCSEs or equivalent

Future prospects

To continue training in Customer Service

Things to consider

Journey to work

About the employer

Cash Converters in Woolwich are looking for a Customer Service Apprentice to join their team. If you enjoy meeting people and want to learn about Customer Service then this could be the Apprenticeship role for you.

Employer

Cash Converters

Address

32-34 Hare Street

London

SE18 6LZ

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Training provider

Customer Service Apprenticeship training to be delivered by JACE Training

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

JACE Training Ltd

Applications for this apprenticeship are being processed by Jace Training & Assessment

Contact

Apprenticeship Team 02087738146 apprenticeships@jace-training.co.uk


Before you apply

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Closing date: 31 Oct 2017