Apprentice Customer Service Assistant Cpap Solutions Ltd

Are you looking to kick start your career in a well established business? Well look no further. We have a fantastic vacancy as a Customer Service Assistant with CPAP Solutions. If you are confident and dynamic, this is the perfect job for you! APPLY NOW!

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday - Friday 9:00 - 17:00

    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    28 Sep 2017

  • Date posted

    12 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001250156

  • Positions

    1 available

Duties include:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Enthusiasm
  • Flexibility
  • Great communication skills
  • Confidence
  • A good outgoing personality

Personal qualities

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Ability to work independently and as part of small and busy team
  • Responsible
  • Punctual & Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Qualifications required

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent.

Future prospects

Opportunity for progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 85% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.

Things to consider

Have you provided your mobile and home telephone? Can you get to the employer's address within a reasonable length of time? Please consider early morning and traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact, is that right for you?

About the employer

We at CPAP Solutions are a group of companies that have expanded in the last 10 years to help and supply solutions to individuals with Sleep Disordered Breathing (SDB) and Obstructive Sleep Apnoea (OSA). Through hard work and commitment, our companies have expanded year on year developing long term and close relationships with sufferers, specialist clinics, NHS hospitals, private hospitals and other healthcare providers. Our customer base extends throughout the UK and across Europe. With end users and quality suppliers at the heart of our endeavour, we have ensured all our staff are skilled and motivated, each subscribing to the company ethos that only the highest levels of service are acceptable. We are focused on being the UK number one sleep disorder specialist, supplying only the right solution to the spectrum of problems. All of us here at CPAP Solutions endeavour to keep up to date with the latest research and product developments to educate and inform our increasing customer base and anyone seeking advice.

Employer

Cpap Solutions Ltd

Address

The Old Vicarage

Vicarage Road

Stafford

ST19 5PU

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Training provider

NVQ Level 2 in Customer Service, Key skills and Technical Certificate as appropriate. The employer will also provide in house training relevant to the job role. Please note we specialise in office apprenticeships and we will be able to deliver a bespoke NVQ framework specific to the company you are working for. Key Training has a success rate of 72% in Business Administration.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Reagan Powell 0121 236 7512 reagan.powell@keytraining.co.uk


Before you apply

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Closing date: 25 Sep 2017