Customer Service Apprentice Top Estate Agent Ltd

This is a great job for those who can maintain a positive and customer friendly attitude at all times. You will also give customers a positive impression or yourself and your organisation. You will be expected to deal with customers face to face and over the telephone. So if you've got an outgoing personality, this is the perfect job for you.

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Closing date: 13 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday - Friday 9:30 - 17:00 1 Hour Lunch

    Total hours per week: 32.00

  • Apprenticeship duration

    15 months

  • Possible start date

    16 Oct 2017

  • Date posted

    15 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001247079

  • Positions

    1 available

Duties include:

  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Work on the main counter dealing with the sale of products and goods
  • Dealing with clients over the telephone
  • Sending and Receiving Faxes
  • Postal Duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Sending and Receiving emails

Requirements and prospects

Desired skills

  • Team focused
  • Good keyboard skills, knowledge of Microsoft software including Word
  • Confident telephone manner and the ability to respond positively and effectively to both staff and customers alike
  • Competent in taking and forwarding messages accurately and promptly
  • Ability to work independently when required, but the ability to know when to seek guidance and advice from colleagues
  • Excellent time management and prioritization skills to keep up with a fairly fast paced environment
  • Strong customer service ethic
  • Competent communication skills (both written & verbal)

Personal qualities

  • Able to use their own initiative
  •  Be a self started with an enthusiastic attitude
  • Have excellent customer service skills
  • Act in a professional manner while representing the company at all times
  • Innovative & flexible
  • Be able to work as part of a team
  • Willing to share responsibilities
  • Want to succeed in the role 

Qualifications required

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent. A good standard of english and good writing skills are required.

Future prospects

A permanent job will be offered to the successful candidate. Plus the opportunity for progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 85% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.

Things to consider

Can you get to the employer's address within a reasonable length of time? Please consider early morning and traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact, is that right for you?

About the employer

Top Estates are looking for an apprentice to come and join their team!

Employer

Top Estate Agent Ltd

Address

295

Dudley Road

Birmingham

B18 4HA

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Training provider

 NVQLevel 2 in Customer Service, Key skills and Technical Certificate as appropriate. The employer will also provide in house training relevant to the job role. Please note we specialise in office apprenticeships and we will be able to deliver a bespoke standard specific to the company you are working for.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Joshua Pohl 07947 720456 joshua.pohl@keytraining.co.uk


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Closing date: 13 Oct 2017