Customer Service Apprentice

Adventure Zone Soft Play Limited

A great new opportunity has arisen within the Adventure zone soft play with a varied role within customer service. The role will involve different aspects of customer service and will require a keen enthusiastic candidate who wants to learn new things.

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Closing date: today

Apprenticeship summary

Weekly wage


Wages explained
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

30 hours Monday -Sunday with 1 weekday off. Will involve working Saturdays on a regular basis

Total hours per week: 30.00

Apprenticeship duration

12 months

Possible start date

03 Jul 2017

Date posted

07 Jun 2017

Apprenticeship level

Intermediate Level Apprenticeship

Reference number



1 available

The role will involve:

  • Operating the computerised booking in system
  • Recording customers details as they enter the soft play area
  • Creating memberships and ensuring security of the area by only allowing access to those customers that have booked in.
  • Responsibility for cash handling
  • Operating the cash register and following the finance procedures as required.
  • Ensure customers are made aware of daily activities and any future events taking place.
  • Assisting customers, adults and children that need support, supervising the play frame and play areas to ensure that the children are playing safely and adhering to the 'Rules of play'.
  • Explaining to customers the different programmes,activities and events available, ensuring areas are kept clean to a high standard at all times
  • Undertaking health & safety inspections as per processes and procedures, reporting any faults to the Duty Manager,
  • Preparing and serving drinks and food, processing food orders and taking them to customers
  • Preparing for parties and events and assisting customers during their special event.

Requirements and prospects

Desired skills

  • Good communication skills
  • Good with dealing with people
  • Bright bubbly individual
  • Trustworthy
  • Reliability with an eagerness to work and learn new things.

Personal qualities

Personal qualities that will be required are:

  • Team player
  • Able to use initiative
  • Outgoing personality
  • Customer service focused

Qualifications required

GCSE Maths & English A-D or equivalent.

Future prospects

Could lead to a permanent position.

Things to consider

This job involves working with children and requires somebody who would enjoy working with children. This job will require a DBS check. Will need to work Saturdays.

About the employer

Indoor Activity Centre


Adventure Zone Soft Play Limited


68 Somers Road


CV22 7DH

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Training provider

  • NVQ in Customer Service at level 2
  • Functional Skills in Maths & English

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Heart of England Training Ltd


Riv Monsell 07841604085

Before you apply

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Closing date: today