Inside Sales Apprenticeship Avnet

This is a great opportunity to gain vital experience and work towards Level 2 qualification.

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Closing date: 30 Aug 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 8.30am- 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    26 Sep 2017

  • Date posted

    30 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

We are seeking a Sales Apprentice to work in our Inside Sales team based in Maidenhead. Acting as the first point of contact for our customers on day-to-day account management activities and supporting our External Sales force, the Inside Sales team also liaise with other functions to ensure customer's needs are met whilst maximising revenue and profitability for the company. You will learn to communicate within a professional environment developing good interpersonal skills.

Daily Tasks will include:

  • Dealing with telephone and email enquiries and prepare written quotations.
  • Prepare daily quote log, check and book customer orders in a timely manner; Liaise with Account Managers, Quote teams, Marketing teams, Asset teams and Finance.
  • Review customer order book, identify issues, manage customer concerns and proactively.
  • Chase for repeat business.
  • Participate in sales promotions.

Requirements and prospects

Desired skills

  • Good communication skills (written and spoken).
  • Good ICT skills including Microsoft Office (Word, PowerPoint, Excel), Outlook.
  • Attention to detail.

Personal qualities

  • Mature, punctual and reliable with a positive attitude to work.
  • Articulate and confident in using the telephone.
  • Responsible, trustworthy and respect for confidentiality.
  • Well presented.

Qualifications required

  • A*-C grade in GCSE Maths and English or equivalent, but not essential.

Future prospects

There may be a opportunity to secure a permanent position at end of the apprenticeship.

About the employer

Phoenix, Arizona - based Avnet, Inc. (NYSE: AVT), a Fortune 500 company, is one of the world’s largest distributors of electronic components, computer products and embedded systems from leading manufacturers. Serving customers in 69 countries, Avnet markets, inventories and adds value to these products and provides world-class supply-chain management and engineering design services. Avnet Electronics Marketing, the electronic components division, serves the European electronics market through a variety of independently operating companies, which are supported by centralised functional departments.




Building 5

Waltham Park



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Training provider

  • Identifying who customers are, and the difference between internal and external customers.
  • Knowing your organisation’s core values and linking them back to service culture.
  • Knowing the internal policies and procedures, including complaints processes and digital media policies.
  • Knowing your business’s legislation and regulatory requirements.
  • Learning how to use systems, equipment and technology to meet customer needs.
  • Understanding your role and responsibility within the organisation and the impact of your actions on others.
  • Understanding the products and services that are available from your organisation.

Skills-based component:

  • Using appropriate verbal and non-verbal communication skills.
  • Using a range of questioning skills, including listening and responding, to build rapport and determine customer needs.
  • Providing clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Organising yourself, prioritising your own workload/activity to meet deadlines.
  • Demonstrating patience and calmness during customer conflict.

Behaviours-based component:

  • Frequently and consistently communicating and working with others in the interest of helping customers efficiently.
  • Accepting responsibility, is proactive, plans work.
  • Acting on and seeking feedback from others to develop or maintain person service skills and knowledge.
  • Treating customers as individuals to provide a personalised customer service experience.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by North Hertfordshire College


Sarah Brignull 01462 424242

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Closing date: 30 Aug 2017