IT Technician Apprentice Healthcare Computing Ltd

Healthcare Computing has an interesting vacancy for an Apprentice First Line Support Engineer. The role involves first line support for GP surgeries and hospitals, answering calls, logging tickets, remote assistance and helping the customer resolve issues with all types of IT equipment and software. A great opportunity to get into IT.

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage

    £129.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Including College day release

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    11 Sep 2017

  • Date posted

    30 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001240015

  • Positions

    1 available

For the first month, all apprentices would be expected to complete internal training and to shadow our service desk engineers. You may also be required to visit a customer site with a qualified Network engineer to see our core business in this period.

After the initial training period, you would be expected to perform basic service desk functions and continuous training towards;

  • Managing incidents and requests
  • Resolving Technical Issues
  • Customer Care

A typical working day would be from 8:00 – 4:30, unless otherwise required. You will have the opportunity to further develop your understanding of Windows operating systems, Active Directory, network troubleshooting as well as learn new hardware component and software diagnostics skills.


Requirements and prospects

Desired skills

  • Good communication skills
  • A keen interest in IT
  • Problem solving
  • Good team player

Personal qualities

  • Willing to learn.
  • Friendly, outgoing, confident.

Qualifications required

  • You must have at least four GCSEs at grade C or 4 and above or equivalent,   including English and Maths.

Future prospects

A great opportunity to get into IT. The progression you can make within our company following the apprenticeship is to become a full-time employee working on our first lien service desk. This can also lead to working on second line support, project management, becoming a field engineer. There are a wide range of opportunities available within the company once your apprenticeship has been completed.

Things to consider

NOTE: If your application is successful, you must attend an initial interview with Bournemouth & Poole College before your details are put forward to this employer. This will be arranged by an invitation from The College. This is not an interview for the job.

About the employer

Healthcare Computing® is a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care.

Employer

Healthcare Computing Ltd

Address

Unit 10

Christ Church Road

Ringwood

BH24 3SB

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Training provider

IT Application Specialist Certificate, Technical Certificate in IT and Functional Skills in Maths, English and IT.

You will receive training on the job.

  • Customer Service skills
  • Troubleshooting Hardware & Software
  • Active Directory
  • Windows Operating Systems
  • CRM Training
  • Health & safety
  • Fire Training
  • Company Policy Awareness

Apprenticeship framework

IT Application Specialist

Training provider

BOURNEMOUTH AND POOLE COLLEGE, THE

Applications for this apprenticeship are being processed by Bournemouth & Poole College

Contact

grantj@bpc.ac.uk


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Closing date: 31 Aug 2017