Apprentice Insurance Clerk (egh) Academy Insurance Ltd

To learn the technical aspects of general insurance and to learn how to provide an excellent service to clients. To learn selling skills and to develop a good sales performance. To assist the managers in ensuring the smooth running of the office and to offer help and suggestions for improvement.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon-Fri

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    30 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001239745

  • Positions

    1 available

The Role:

To learn the technical aspects of general insurance and to learn how to provide an excellent service to clients. To learn selling skills and to develop a good sales performance. To assist the managers in ensuring the smooth running of the office and to offer help and suggestions for improvement.

Roles and responsibilities:

  • To learn how to deal with incoming post
  • To learn how to deal with outgoing post and to take responsibility for this
  • Filing
  • To learn how to deal with the office diary, and how to take responsibility for ensuring that general diary lists are kept up to date
  • To organise and keep your own work area tidy
  • To answer telephone calls within three rings and learn how to deal with client queries / requests politely and efficiently within your capabilities. Seek assistance from, or refer client to, other members of staff where necessary
  • To learn how to deal with customer queries / requests at the counter, as above
  • To learn how to handle the renewal of insurance policies

Requirements and prospects

Desired skills

  • Organised 
  • Good attention to detail 
  • Willing to contribute ideas 
  • Excellent customer services skills
  • Excellent telephone/communication skills
  • Good at problem solving

Personal qualities

  • Enthusiastic 
  • Energetic 
  • Good communicator 
  • Friendly manner
  • Confident
  • Highly organised
  • Professional
  • Reliable

Qualifications required

GCSE Grades A-C in English, Math’s and IT or equivalent is preferred but not essential

Future prospects

For the right candidate on completion of this apprenticeship there is a possibility that you may be invited to undertake further training to assist with your development in the role.

Things to consider

From the 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Academy Insurance is a privately owned insurance broker and we are very proud of our independence. We don’t have institutional investors to please, which means we can concentrate on our customers. And, we have quite a few. Annually we look after the insurance needs of over 60,000 customers, across our branch network, providing protection for all the things they hold dear.

Employer

Academy Insurance Ltd

Address

75 High Street

Egham

TW20 9HE

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Training provider

Level 2 Business Administration diploma incorporating an NVQ, where evidence will be gathered to build a portfolio showing your competency within the role, Functional Skills to include Maths, English and IT (depending on award and previous qualifications) where a tested part will be completed and you will complete a Technical Certificate to underpin your knowledge of working in the sector, this also comes with a tested part.

Apprenticeship framework

Business and Administration

Training provider

KNIGHTS TRAINING ACADEMY LIMITED

Applications for this apprenticeship are being processed by KNIGHTS GROUP

Contact

Chris Billingham 01276 681248 apprenticeships@knightsltd.co.uk


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Closing date: 30 Sep 2017