Software Support Apprentice 123 Insight Ltd

This is a fantastic development opportunity for a technically savvy individual who wants to get into an IT software related position and grow with a well-established, forward-thinking company.

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 8.30am – 5.00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    28 Sep 2017

  • Date posted

    26 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Training position within the support team leading to full time employment
  • Answering customer support calls and giving technical advice on 123insight software
  • Performing remote installs and upgrades
  • Testing new releases of software
  • Investigation of software bugs
  • Issuing new licences and monthly serial codes
  • Assisting with the on-going development of the software
  • Administration duties
  • Perform additional duties as required by 123 Insight.

Appropriate training will be provided


Requirements and prospects

Desired skills

  • Good IT Knowledge – specifically MS Office applications, some SQL knowledge beneficial
  • Attention to detail
  • Be customer focused and be passionate about delivering excellent customer service
  • Attention to detail combined with a common-sense approach
  • Troubleshooting, analytical & problem solving skills


Personal qualities

  • Outgoing personality
  • Ability to operate in a busy and challenging environment
  • Willingness to learn, with a positive attitude and drive to take on new responsibilities


Qualifications required

A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)


Future prospects

Full-time permanent opportunity on successful completion of the Apprenticeship programme

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Our client develops and distributes award-winning manufacturing software. Since 2000, the product has been widely adopted by UK manufacturing businesses and is used by thousands of individuals every day. They have won 31 awards, both national and international, due to the immediate return on investment delivered by the company's unique subscription and no-risk approach to product acquisition. They are a growing company looking to fulfil an Apprentice Software Apprentice position to join their team based in Durley, Southampton.


123 Insight Ltd


Unit 10

Mill Court

The Sawmills


SO32 2EJ

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Training provider

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Southampton for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)


Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

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Closing date: 26 Sep 2017