Apprentice Customer Service Assistant Paddy Power

Do you have a passion for sports, entertainment and gaming, or at the very least a passion to learn about them? Paddy Power are looking for Apprentices to be their Team Leader ambassadors and study towards their Customer Service Practitioner Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hrs pw inc weekends, early starts, evenings and bank holidays.

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Sep 2017

  • Date posted

    25 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

At Paddy Power we bring excitement to life. Our aim is to be a world-class betting and gaming business, trusted by our customers, colleagues and partners. We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and safe, responsible gambling experience. Our Customer Service Assistants are at the core to making this happen and we are now offering a dedicated apprenticeship scheme to introduce new talent into the business with a view to learn, progress and launch their career. 

Our Customer Service Assistants are the first point of contact with our customers; responsible for meeting, greeting and providing them with the “best in-class and personalised” customer service. They will be on hand to help by answering questions, demonstrating product knowledge and taking bets.

Your daily duties will include:

• Welcome customers and visitors into the shop.
• Handle cash quickly, accurately and responsibly.
• Floor walk and greet customers.
• Promote products and services.
• Provide a friendly and efficient service so as to encourage repeat business.
• Ensure their shop remains fully compliant to ensure full compliance with all company policies and procedures at all times.

What we expect form our Customer Service Assistants:

Have a Relentless Will to Win:

• Be proactive, ambitious and focussed on their shop’s goals and objectives. They grab opportunities with energy and drive, and can be counted on to ‘get stuff done’.
• Live to meet and exceed their customers’ expectations.  It’s what makes their shop successful and their job enjoyable.
• Go the extra mile by talking to customers to building a rapport and creating a positive warm environment and talking to the local community and competitors, to better understand their customers and gain local market insights.
• Continue to improve and keep things fresh, share ideas on how things can be done: better, quicker, easier, and with more Paddy Power fun!
Be Collaborative:

• Have excellent communication and listening skills, which is essential in ensuring a successful shop.
• Always value and support their managers and colleagues.
• Share their knowledge and expertise with their colleagues.

Have Integrity:

• Maintain an environment of trust, honesty and fairness by acting with integrity at all times. 
• Treat customers and colleagues with respect.
• Put customers and colleagues’ best interests at everything they do.
• Follow through on their commitments and promises.

Act with Agility:

• Embrace change with curiosity and an eagerness to learn new initiatives and products.
• Are flexible and adaptable when it comes to serving their customers and, they act appropriately to best serve the customer’s requirements.

Show Humility:

• Are humble even during times of success.
• Put their hands up and admit they may be wrong.
• Remain curious and always learn from their mistakes in order to deliver “best in-class” customer experience.
If you’ve heard of Paddy Power you’ll know that we occasionally like to speak tongue-in-cheek but when you walk into any one of our 600 shops in Ireland or the UK and you’ll find yourself in an interactive, media rich environment where entertaining the customer is the bread and butter of talented and professional Paddy Power retail people. We pull in the punters because we offer something no other bookmaker does – a fantastic entertainment experience. Our shops are light, bright, full of interactive media, and staffed by some of the nicest and most knowledgeable people on the planet, dedicated to exceptional customer service.
If this sounds like a bit of you – apply now!

Requirements and prospects

Desired skills

Customer Service skills
Good mathematical skills
Understanding of the industry would be beneficial

Personal qualities

Flexible with working hours
Be able to build rapport with people at all levels
Remain calm under pressure

Qualifications required

No previous qualifications required.

Future prospects

Possible progression onto further qualifications and a full time position.

Things to consider

You will be working shifts that will include early starts, evenings, weekends and bank holidays. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment

About the employer

Paddy Power is a chain of betting shops where customers can place wagers on a variety of different sporting events.


Paddy Power



Lower Addiscombe Road


You must have JavaScript enabled to view a map of the location

Training provider

Customer Service Practitioner Apprenticeship (Retail)
Functional Skills in Maths
Functional Skills in English
Functional Skills in ICT

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Employer's Application Instructions

Click on the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2017