Apprentice Service Advisor BCC Hyundai

The Hyundai Advanced Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday, 8.30pm - 5.00pm

    Total hours per week: 40.00

  • Apprenticeship duration

    24 months

  • Possible start date

    03 Nov 2017

  • Date posted

    26 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC091047513

  • Positions

    1 available

BCC Cars have a fantastic opportunity for an Apprentice Service Advisor to join their prestigious approved dealership based in Bolton.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training, while in full-time employment at a Hyundai dealer.

Duties will include:

  • Acting as the first point of contact for all customers coming into the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Be courteous and polite to all visitors both face to face and via the telephone
  • Working to a high level of customer service at all times
  • Any other ad hoc duties and when required

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Computer literate
  • A keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training.
  • Car driver/taking lessons preferable, but not essential.

Personal qualities

  • Excellent communication skills;
  • Be passionate about the automotive industry;
  • Forward thinking and keen to learn with an interest in development and progression;
  • Take a pride in appearance;
  • Hardworking;
  • Punctual;
  • Reliable;
  • Ability to use own initiative;
  • Must have a ‘can do' attitude;
  • Polite and courteous.

Qualifications required

5 GCSE's at grade A* to C (or equivalent) including Maths, English essential. Science and ICT are desirable

Future prospects

There is high potential of a permanent role with the organisation upon successful completion of your apprenticeship with room for progression. Your salary shall be reviewed throughout your apprenticeship.

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. Candidate must be able to travel to the training centre 4 separate weeks per year for 2 years.

About the employer

Established for over 35 years BCC Group are one of the most forward thinking and progressive privately owned companies in modern motor retailing today. We currently represent Citroen, Hyundai and Suzuki across seven sites in Bolton, Blackburn, Bury and Wigan. Business levels are growing rapidly and with our intended focused expansion plans we are an exciting company to join offering all the professionalism of the PLC network whilst maintaining the family ethos of customers first and where the Directors are in the business and contactable every day without the “red tape” and bureaucracy.

Employer

BCC Hyundai

Address

204 Bury Road

Bolton

BL2 6AJ

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Training provider

  • The Programme for the Service Technician Apprentice lasts 2 years with underpinning knowledge delivered in partnership and managed by EMTEC Colleges
  • One to one will also take place regularly through 121 visits to the dealership from EMTEC Vocational Learning Advisors who observe all evidence opportunities that occur naturally in the workplace
  • Nationally recognised qualifications - IMI Level 2, 3 and Certificate in Customer Service for the Automotive Industry
  • IMI accreditation - Customer Service Advisor
  • Regular in-dealer review and assessment visits
  • Duration - 2 years

Apprenticeship framework

Customer Service

Training provider

CENTRAL COLLEGE NOTTINGHAM

Applications for this apprenticeship are being processed by Central College Nottingham

Contact

Jade Ellwood


Employer's Application Instructions

Please click on the link provided to apply. Please note we currently cannot accept applications via mobile or tablets. If you require assistance with applying for this Apprenticeship please contact us on 0115 9457260 or email on business@centralnottingham.ac.uk


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2017