Apprentice IT Support Technician Pharmacy 2U Ltd

Estio Training has an excellent opportunity for an IT Support Technician Apprentice at a pharmaceutical company. You will provide enthusiastic and proactive front-line support service for company systems which are critical to the operation of business.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    40 hours a week

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Nov 2017

  • Date posted

    25 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available


Provide enthusiastic and proactive front-line support service for Pharmacy2U IT systems which are critical to the operation of our business, including working with our experienced development team and contracted third-party specialist support companies. You will be dealing with hardware, software and mobile telephone problems via email, telephone, remote administration or onsite visits.

You will:

  • Provide technical support; answering support queries either onsite or via phone or email.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the IT Helpdesk portal and maintain full documentation.
  • Respond to enquiries from users and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing guidance and advice.
  • To allocate more complex service issues to the relevant IT Support member
  • Working with key teams across the business ( customer service, purchasing, operations & pharmacists)
  • Ensuring that the work place remains fun, relaxed and friendly

Requirements and prospects

Desired skills

  • Relevant 1st line / Helpdesk support experience
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop
  • Technologies (Windows 7 &10).
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint).
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation).
  • Good understanding of PC hardware set-up and configuration.
  • Excellent telephone manner and face-to-face communication skills

Personal qualities

  • Good communication skills – both written and verbal
  • Able to work on own and under pressure
  • Good time management and ability to priorities
  • Be aware of what else is happening around them
  • Work on own initiative to resolve issues not previously resolved
  • Professional and smart at all times

Qualifications required

  • GCSE (or equivalent) Maths and English Grade C or above
  • Ability to use Excel at an intermediate level

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer and merged in July 2016 and became the UK's undisputed pure play online pharmacy. As the UK’s first online and mail order pharmacy, we deliver healthcare products and services directly to patients. Increasing demand for our services around the UK is resulting in an ever-increasing number of customers. Changes in the health agenda mean it is destined to play an even greater role in the delivery of healthcare services. This follows the opening of a brand new £3.5m dispensing hub in Leeds – the first of its kind in the UK. This role will be dedicated to the brand which is the UK's largest NHS contracted pharmacy. We are seeking enthusiastic, motivated and hardworking individuals to join our team and have fun along the way!


Pharmacy 2U Ltd



Hawthorn Park, Coal Road


LS14 1PQ

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive 8 weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. Training will lead to industry-recognised qualifications including:

  • City & Guilds Level 3 Infrastructure Technician Standard

Focusing on:

  • MCTS on Windows 7 
  • MCTS on MCSA, MS Solutions Associate 
  • MCITP on Windows Server 2008 
  • CompTIA Network+ 
  • CompTIA Security+ 
  • MCSA Windows Server 2012 

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Bryony Solly 01133 500 333

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Closing date: 30 Oct 2017