Customer Contact Colleague Apprentice CREATION FINANCIAL SERVICES LIMITED

BNP Paribas are recruiting for a customer contact colleague apprentices. This role will include taking responsibility for communicating with our customers and partners on a daily basis via all contact channels. You will be the first point of contact with our customers and partners and are expected to always positively reflect our brand and values.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Working on a rota basis Monday to Friday 8.00am - 8.00pm Saturday 8.00am - 6.00pm Sunday 10.00am - 4.00pm

    Total hours per week: 38.75

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Oct 2017

  • Date posted

    23 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    10 available

Colleagues will be the first point of contact with our customers and partners and are expected to always positively reflect our brand and values whilst carrying out their role. This means taking full ownership of every aspect of the customer or partner’s query, being courteous, professional and diligent whilst adhering to Operational policies and conduct risk guidelines at all times. Awareness and focus on Risk and Regulation including Conduct Risk Framework.

Departments you may be required to work within:

  • Insurance Premium Finance
  • Underwriting
  • Customer Support
  • Central Team
  • Customer Service
  • Core

Duties will include, but not be limited to:

  • Manage customer’s accounts in accordance with regulatory requirements and internal policies
  • Manage, organise and update relevant data using various computer systems with accuracy
  • Communicate confidently, exercise excellent listening and written skills to resolve customer and partner queries by showing expert knowledge and taking ownership
  • Resolve problems at first point of contact wherever possible or escalate appropriately to ensure a satisfactory outcome
  • Ability to meet and exceed targets, contributing fully to the overall team performance
  • Assist with any other duties that may not necessarily form part of the daily role

Requirements and prospects

Desired skills

  • Ability to work positively with other colleagues.
  • Good rapport building skills.

Personal qualities

  • Results focused.
  • Able to prioritise and organise.
  • Punctual.
  • Excellent Communicator.
  • Proactive.
  • Good attention to detail


Qualifications required

  • 5 GCSE's Grade C or above including maths and English.  Or Equivalent
  • PC Literate with good keyboard skills.
  • Experience of working in a Customer service environment. 

Future prospects

There is the opportunity for the right candidates to secure full time, permanent posts in the business

Things to consider

As part of this apprenticeship, you will be required to travel to both the employer location (Solihull) and also attend college (Sutton Coldfield). Please ensure that you have researched your travel arrangements and are happy with the time it will take and distance required to travel, before you apply for this vacancy.

About the employer

For 150 years, BNP Paribas in the UK has worked to anticipate, understand, and serve our clients and society. The UK is a key hub for the Group, and comprises of eight businesses, based in 27 locations and employs over 7,500 people. Every day we use our experience, skills and insight to support our clients. These expertise, combined with a strong brand and diversified offering distinguishes us from other international banks in the UK.




Chadwick House

Blenheim Court


B91 2AA

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Training provider

  • Customer Service Level 2
  • A competence based qualification i.e. NVQ/QCF.
  • A knowledge based qualification i.e. Technical Certificate.
  • Key or Functional Skills (if required).
  • Employer Rights & Responsibilities.
  • Personal Learning & Thinking Skills.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Birmingham Metropolitan College


Linda Hall 0121 362 1122

Before you apply

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Closing date: 29 Sep 2017