Apprentice Front of House Receptionist United Lodge Ltd

To ensure the day to day operation of the front desk is undertaken and the guests experience is at the highest quality. To ensure the day to day operation of the front desk is undertaken and the guests experience is at the highest quality.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Nov 2017

  • Date posted

    23 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001235722

  • Positions

    3 available

  • Ensuring all incoming calls are handled to the correct hotel standard and answered within the required time frame
  • To liaise closely with all departments within the hotel and ensure any concerns regarding their handling of incoming calls are brought to the attention of the relevant departmental manager
  • Ensure all messages and incoming emails and facsimiles are relayed in the most effective and direct manner
  • To complete the guest payment of room / restaurant bills on departure and to take appropriate payment and record as necessary
  • To direct concierge /porters/valet parking with request for guests, including the delivery of guest baggage to rooms and collection of baggage on departure
  • To liaise with concierge /porters/valet parking for valet parking services for guests
  • Arrange for any couriers or special deliveries etc, as and when appropriate
  • To undertake general administration duties as directed by the front of house manager
  • To comply with all Hotel and Company policies and procedures
  • To comply with statutory requirements regarding the work place such as employment law, health and safety, hygiene, fire prevention, etc.
  • To be responsible, whilst liaising with the Reception Manager, for your own development
  • To carry out any other reasonable duty to assist in the smooth running of the hotel
  • To ensure every effort is made to meet guest needs, with all comments and complaints being completed following procedures laid down by the Hotel and Company policies and procedures
  • To develop a local knowledge of the surrounding areas so as to be competent enough to recommend places of interest and to dine
  • To liaise with all departments to ensure effective and efficient communication at all times
  • To attend training and development courses and to assist in the training and development of all associates within your area of responsibility to ensure the hotel achieves five star standards of service

Requirements and prospects

Desired skills

  • Can do attitude
  • Excellent communication skills
  • Quick learner
  • Bilingual is desirable not essential
  • Able to speak to people at all levels
  • Flexible

Personal qualities

  • Well presented
  • Articulate
  • People person

Qualifications required

No entry requirements.

Future prospects

Full time employment.

About the employer

United Lodge Hotel & Apartments is a privately owned property recently refurbished and situated in the vibrant areas of Haringey, Manor House and opposite the fab Finsbury Park. Within a 5 minute walk to Manor House Station (Piccadilly Line), Harringay Green Lanes Station (Overground) and numerous buses passing nearby, the journey to Central London, and the airports of Heathrow, Stanstead, Luton, London City and Gatwick. Kings Cross St Pancras is only a 15-20 minutes train ride away. Bespoke Boutique with a collection of rooms and quirky apartments cleverly designed to cater for the today's guests needs. With most of our suites consisting of their own fully equipped kitchens and en-suites, we recommend that you contact us for the best service possible, as we pride ourselves on our customer service and specifically look to take care of our guests Taking inspiration from around the world and the city of London, small touches are visible throughout the property. We have a wide range of guests visiting, ranging from artists, musicians, people here on business and work, to families coming over to soak in the unique atmosphere the exciting London has to offer. So whatever your reason to come to London, we can take care of you...

Employer

United Lodge Ltd

Address

368

Green Lanes

London

N4 1DA

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Training provider

  • Level 2 Hospitality Qualification
  • On the job training provided

Apprenticeship framework

Hospitality

Training provider

COLLEGE OF HARINGEY, ENFIELD AND NORTH-EAST LONDON, THE

Applications for this apprenticeship are being processed by College of Haringey, Enfield and North East London

Contact

Denise Thomas 07557083899 dthomas@conel.ac.uk


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Closing date: 30 Oct 2017