Admin Assistant/Receptionist Apprenticeship. Spennymoor Health Centre

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Sign in to apply

Closing date: 23 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - friday 9am - 5pm

    Total hours per week: 37.00

  • Apprenticeship duration

    15 months

  • Possible start date

    30 Aug 2017

  • Date posted

    22 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • Making appointments
  • Taking requests for prescriptions
  • Giving out results
  • Ambulance transport bookings
  • Home visit requests
  • Deal with general enquiries and minor complaints
  • Contacting other providers
  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Making appointments
  • Handing out prescriptions
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of doctors and nurses during surgery
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries and minor complaints
  • Input and extract information from Practice computer system
  • Copy medical records for third party reports and access to records requests
  • Observe health and safety guidelines at all times
  • General housekeeping (e.g. keeping reception and waiting areas tidy)
  • Make refreshments for doctors and other team members, participate in washing up/keeping kitchen area clean and tidy
  • Any other reasonable duties as necessary

Requirements and prospects

Desired skills

  • Excellent telephone manner
  • Able to work under pressure
  • Professional manner
  • Good face to face communication

Personal qualities

  • Well groomed
  • Organised
  • Trustworthy
  • Confident
  • Reliable

Qualifications required

Grade C or above in GCSE Maths and English or equivalent.

Future prospects

Possibility in a permanent position upon the completion of the apprenticeship.

Things to consider

Itec North East are working on behalf of this company. DO NOT CONTACT THE COMPANY DIRECT, If you have any queries please contact Itec North East on the contact details provided.

About the employer

We have a Team of Receptionists who are your first point of contact. When telephoning for medical attention the Receptionist may ask you for a few details. All Reception Staff are fully trained and ask for these details in order that we can help you in the most appropriate way. Our Receptionists are very busy at certain times of the day and we ask that you be patient. The Receptionists ease the flow of patients for the Doctors, Nurses and Health Professionals and keep the Practice running smoothly. They are here to help you. Sometimes they may need to ask for further details. They are not being nosey and are bound by the same rules of confidentiality as the Doctors and Nurses. All medical information, which is held on your behalf, is governed by the Data Protection Act and Staff are vigilant in ensuring that only essential information is made known to other Practice Staff. Receptionists are the engine house of the Surgery, doing a wide range of administrative jobs, answering telephone calls and greeting patients at the counter. At times there may be slight delays so please be patient until they can attend to you.


Spennymoor Health Centre


Health Centre

Bishops Close


DL16 6ED

You must have JavaScript enabled to view a map of the location

Training provider

  • QCF Level 2 in Business Admin
  • Functional Skills
  • Technical Certificate

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Itec North East Limited


Sammy-Jo 01325328428

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 23 Aug 2017