Customer Service Assistant MAYBERRY CARE SERVICES LIMITED

Are you a confident and dynamic individual? Looking to kick start your career in a well established business? Well look no further. Mayberry Care Services are looking for a Customer Service Assistant to join their fast growing team. APPLY NOW!

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday - Friday 9:00 - 16:00 1 Hour Lunch

    Total hours per week: 30.00

  • Apprenticeship duration

    15 months

  • Possible start date

    28 Sep 2017

  • Date posted

    19 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001233521

  • Positions

    1 available

Candidates will be expected to:

  • Sort and distribute post for collection
  • Perform photocopying as directed
  • Maintain relevant filling
  • Hospitality requirements
  • Receive and respond to email enquiries
  • Produce routine documents using Microsoft Office
  • Answering and directing department telephone calls
  • Offer support to all services operating from the department
  • Greeting visitors
  • Preparation of information packs/handouts and any other routine office duties appropriate to the position directed.

Requirements and prospects

Desired skills

  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Work on the main counter dealing with the sale of products and goods
  • Dealing with clients over the telephone
  • Sending and Receiving Faxes
  • Postal Duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Sending and Receiving emails
  • Data Processing
  • Scanning documents

Personal qualities

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy  team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Qualifications required

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent.

Future prospects

Opportunity for progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 85% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.

Things to consider

Have you provided your mobile and home telephone? Can you get to the employer's address within a reasonable length of time? Please consider early morning and traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact, is that right for you? This role has many duties including lots of administrative tasks.

About the employer

We specialise in providing bespoke care packages that are tailor made for individual customers. We comprise of a team of dedicated and highly trained staff who provide high quality domiciliary and complex care to meet individual client needs. We strive to deliver excellent care and support to adults in the comfort of their homes regardless of their background. To maintain continuous excellence we recruit skilled staff and we take them through vigorous in house training to equip them with the necessary skills to provide an unparalleled care service. Our main objective is to provide person centred care that aims to promote our customers’ health, well-being and independence.

Employer

MAYBERRY CARE SERVICES LIMITED

Address

50

Rocky Lane, Aston Cross Business Village

Birmingham

B6 5RQ

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Training provider

NVQ Level 2 IN Customer Service Key skills and Technical Certificate as appropriate. The employer will also provide in house training relevant to the job role. Please note we specialise in office apprenticeships and we will be able to deliver a bespoke NVQ framework specific to the company you are working for. Key Training has a success rate of 72% in Business Administration.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Samantha Jones 07984 266157 samantha.jones@keytraining.co.uk


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Closing date: 25 Sep 2017