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Closing date: 16 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 37.5 hours per week, shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    21 Sep 2017

  • Date posted

    17 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Responsibilities of the IT Apprentice:

  • Timely and accurate logging of customers issues into the call management systems both phone calls and incoming emails.
  • Using formal call logging systems in place, and be responsible for the quality of the information recorded to be able to produce clear descriptions in relating to user problems that ensure timely and efficient solutions.
  • Recognising when a call is urgent and escalated accordingly.
  • Carrying out configuration and testing of new kit prior to install at customers site.
  • The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
  • The ability to demonstrate an excellent customer service focus when dealing with clients.

Requirements and prospects

Desired skills

Requirements of the IT Apprentice:

We’re looking for you to develop the role so that, in time you become the first point in contact for all incoming issues to the Help Desk,

First and second line technicians to concentrate on the resolutions of issues to meet our agreed SLA’s.

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Maths and English

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

We've got 24 years experience in the IT business and a proven track record of providing unbeatable quality of service to our clients. Our expertise provide a personal, on-site consultation to nail down to your exact IT Support requirements.




279B Helmshore Road




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Training provider

Programme duration

  • L3 & L4 total: 31-39 months
  • Part 1 – Level 3 apprenticeship: 13-15 months
  • Part 2 – Level 4 apprenticeship: 18-24 months

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 16 Sep 2017