Administration Assistant Apprentice - 11408 HEART MEDICAL LIMITED

The Administration assistant is responsible for ensuring all Heart Medical administration duties are performed within set targets and to provide support through set processes to frontline crew and managers. The Administration Assistant will support all three business areas: • Ambulance Services • Event Medical Services • Training Services

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Closing date: 28 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Sep 2017

  • Date posted

    17 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main Duties
•    Timely and accurate data entry on to the following systems:
•    Bookings
•    Finance
•    Training
•    Business Tracker
•    Help to plan, develop and change operational rotas and timesheets
•    Handle customer queries, bookings and quotations
•    General administrative duties, including filing, scanning, printing
•    Prepare, collate, check and process training course administration including the distribution of course certificates
•    Assist in the planning of recruitment and HR processes including: 
•    Arranging interview times
•    Collating documents
•    Personnel Files
•    management of job adverts
•    procurement of operational and office supplies
•    Prepare, collate, check and process event administration
•    Fleet administration and planning
•    Assist with administrative elements of business development eg. mail shots
•    Keep meeting minutes or trackers of key internal meetings
•    Attending public events to provide administrative support to frontline staff and operational managers.
•    To perform any other duties commensurate with these responsibilities, the grade of the post and skill and qualifications of the post-holder.

Requirements and prospects

Desired skills

•    Use of computerised systems
•    Working within a team
•    Undertaking office administration
•    Dealing with customer and employee queries
•    Working within a similar environment
Skills, knowledge and abilities:
•    Excellent interpersonal skills with ability to communicate effectively at all levels
•    Ability to prioritise and show attention to detail
•    Capable of understanding the importance of customer service
•    Ability to use Microsoft applications at intermediate level

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Heart Medical provides a portfolio of services which are accessible to a wide range of clients from the NHS, Industry, Local Business, Private Individuals and the wider healthcare sector. Heart Medical is divided into three clear entities: ♥ Ambulance Services Department ♥ Training Services Department ♥ Event Services Department We are committed to delivering clinically focused and harmonised solutions to our clients in all three of our departments. The Heart Medical team has been assembled based on combined vast experience in the healthcare sector, clinical expertise and patient-care approach. Formed by identifying an opportunity to build a business on a reputation for delivering excellent clinical standards, customer service and cost effective solutions.




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Training provider

What will you learn

Our Intermediate apprenticeship combines high-quality classroom training with a high-quality work-experience placement, to introduce you to the world of work and equip you with the introductory skills you need to make it in the workplace.  

Our digital brochure will tell you everything you need to know about the programme

What qualifications will you get? 

  • Functional Skills in Maths & English
  • City & Guilds IT Systems & Principles Level 1

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by QA Limited


Before you apply

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Closing date: 28 Aug 2017