Apprentice: Customer Service Assistant Hillfoot Electrical Distributors Ltd

This role seeks a self- confident person who aspires toward a more responsible position of leadership in a small business. Working the front counter to provide customer service from advice and guidance through to sales transactions and housekeeping

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri 8.00-4.30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    26 Sep 2017

  • Date posted

    16 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Working with and reporting to the Director: Duties to include:

  • Meeting and greeting trade customers
  • Providing advice and guidance
  • Promoting products and services
  • Handling the till and receipts
  • House keeping duties
  • Ordering stock
  • Stock rotation
  • Inspection checks Health and safety processes
  • Build effective rapport with industry based customers and to effectively establish, develop and maintain healthy and rewarding customer relationships
  • To ensure complete customer satisfaction through the provision of high quality service
  • Keeping records
  • Working in a team
  • Excellent workplace support and mentoring will be given.

Requirements and prospects

Desired skills

  • Information Technology
  • Administration Skills
  • Communication Skills
  • Numeracy Skills
  • Public Speaking Skills
  • Listening Skills
  • Social Media Skills
  • Team Building Skills
  • Literacy Skills
  • Problem Solving Skills
  • Organisational Skills

Personal qualities

  • Proactive
  • Good timekeeper
  • Ability to adapt to new situations
  • Able to hold conversation and communicate well with customers
  • Hold an interest - ideally in the electrical industry
  • Enquiring mind
  • Excellent IT skills - desirable knowledge of social media formats

Qualifications required

  • GCSE Grade A*-C English & Maths or equivalents

Future prospects

Excellent prospect to learn and develop a variety of skills and become a significant part of the business going forward.

Things to consider

Please ensure you have sustainable transport means to reach the employer location S3 8AA

About the employer

Electrical product distributor in sheffield


Hillfoot Electrical Distributors Ltd


12 Hillfoot Road


S3 8AA

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Training provider

  • Level 2 NVQ Certificate in Customer Service 500/8625/X
  • Level 2 Certificate in Principles of Customer Service 600/0840/4
  • Functional Skills: English Maths

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Sheffield College


Mark Fenton

Other information

'The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Employer's Application Instructions

Please click the apply button. This will take you through to The Sheffield College Apprentice Application Portal

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Sep 2017