IT Support and Networking Apprentice Fuelsoft Ltd

You will be joining an industry leading company, with industry leading products, working to serve their clients in the most professionally way possible You will be an IT Support Specialist

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    9.00am to 5.00pm (Monday to Friday)

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    08 Oct 2017

  • Date posted

    15 May 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will be an integral part of the team, delivering exceptional customer service to their clients.

You will be expected to undertake the following tasks;

  • Provide Helpdesk services
  • Manage and progress client support calls
  • Document clearly problem description
  • Perform Analysis of Customer issues to determine causes and solutions
  • Work with customers to investigate, test and develop solutions
  • Assist with customer support
  • Contribute to client Communication

Requirements and prospects

Desired skills

The successful candidate will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work. They should have ability to work well individually or as a team. They should be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard.

Personal qualities

Be able to work on their own initiative is part of the expected skillset as well as;

  • Demonstrate practical knowledge and problem-solving strategies
  • Maintain focus under high pressure situations
  • Have high quality inter-personal skills
  • Have sensitivity to the different levels of expertise amongst client users 
  • Great timekeeping is expected
  • Great communication skills 
  • Willingness to learn
  • To be able to challenge the norm

Qualifications required

Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English          

Future prospects

Prospects are truly outstanding. They are looking for a full time member of an ever growing team. This would provide the perfect springboard to an exciting and satisfying career with IT Support and Networking. There's great mentoring within this company and you'll be treated like one of the family. There is also a full time role being offered upon successful completion of the Apprenticeship

Things to consider

Can you get to the premises daily?

About the employer

Based on the outskirts of Bromsgrove this is a great employer to work for, offering an attractive salary In contrast to other software companies (where customers are often retained through an uneasy sense of obligation), at Fuelsoft all their customers are willing participants. Unprompted, they will speak volumes on Fuelsofts capabilities. Servicing clients from Donegal to Cornwall to the Highlands of Scotland, they guarantee there will be a happy Fuelsoft client near you. Incorporated as Fuelsoft Ltd in early 2007, the team and company (previously known as Compuserve) has being delivering exceptional software development, technical support and customer service to the fuel industry for over 30 years. They pride themselves on the loyalty of their customer base - many of whom have been with them from the outset. At the heart of their long-term relationships lies a superior service, a track record of innovation and great products that are useable and interface with other essential industry platforms.


Fuelsoft Ltd


Unit 6

Topaz Business Park

Topaz Way


B61 0GD

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Training provider

  • Working towards an Advanced IT Apprenticeship in IT systems and Networking
  • Microsoft configuring windows 10
  • Networking principles
  • Setting up networks/cabling/domains
  • CompTIA A+
  • CompTIA Network +
  • Networking Concepts/installation and configuration/media/management/security
  • Configuring and troubleshooting
  • PC Hardware
  • Laptops
  • Printers
  • Operational procedures/Systems
  • Security
  • Mobile devices
  • Troubleshooting
  • Software installation and upgrades
  • Working with ICT Hardware and equipment
  • You will also receive training on any required Functional Skills

Apprenticeship standard

Digital Industries > Network Engineer

Training provider


Applications for this apprenticeship are being processed by New Horizons (Uk) Ltd


Jennifer Thomas 0121 796 0561

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Closing date: 01 Oct 2017