IT Helpdesk Apprentice Romero Insurance Brokers Ltd

Estio Training has an exciting new opportunity for an IT Helpdesk Apprentice with Romero Insurance, based in Yeadon, Leeds.

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Closing date: 13 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    8am-5pm (flexible hours between existing staff), Monday to Friday.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    27 Oct 2017

  • Date posted

    12 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

As an IT Helpdesk Support Apprentice with Romero, you will support the existing user base, develop relationships with users and solve technical issues in a timely fashion whilst providing a friendly, helpful service. You will be required to use your own initiative in order to provide professional, effective and efficient support for PCs; including (but not limited to) Windows 7, Windows 10, and Microsoft Exchange.

Reporting to the IT Director and working with the support team your duties will include:

  • Being first point of contact for all enquiries, both via phone and the internal helpdesk system
  • Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
  • Monitoring the helpdesk system for incoming requests, and action for support or additional information
  • Ensuring that all issues are progressed to meet agreed SLA targets
  • Ensuring that all issues are kept up to date and the customer is informed of the progress
  • Ensuring that all issues are updated with the full resolution details prior to closure.

You will be trained on:

  • The methods to fulfil the above duties
  • How to liaise directly with a diverse range of end users from multiple departments
  • How to meet company service standards and turnaround times
  • Effective communication skills (specifically over the phone and by e-mail)
  • Managing varying workloads and prioritisation of tasks and work orders.

Requirements and prospects

Desired skills

  • The aptitude/ability to liaise directly with a diverse range of end users.
  • The aptitude/ability to meet company service standards and turnaround times
  • Strong communication skills (specifically over the phone and by e-mail)
  • Technical aptitude – the ability to learn new technologies quickly (full training will be provided where required)
  • The aptitude/ability to work in an organised manner, under pressure and methodically.
  • The aptitude/ability to work pro-actively whilst multi-tasking and within a team environment.
  • Flexibility to cover extended hours where necessary.

Personal qualities

  • Organised
  • Customer focused
  • Natural problem solver
  • Initiative
  • Meticulous
  • Flexible
  • IT savvy

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

Opportunities for sustained and permanent employment.

About the employer

Romero Insurance Brokers an award winning business, provide Insurance and Risk Management solutions for our clients in all industry sectors.


Romero Insurance Brokers Ltd


Romero House 8 Airport West

Lancaster Way



LS19 7ZA

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get practical experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will complete week blocks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Level 3 Infrastructure Technician Standard 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 
  • CompTIA A+ 

Estio training also offer the following optional units: 

  • MCTS on Windows 7 
  • MCTS on MCSA, MS Solutions Associate 
  • MCITP on Windows Server 2008 
  • CompTIA Network+ 
  • CompTIA Security+ 
  • MCSA Windows Server 2012.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Faye Brown 01133 500 333

Before you apply

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Closing date: 13 Oct 2017