Customer Service/Receptionist Apprentice Heaven Therapy

We have an excellent job opportunity with Heaven Therapy, a leading business who is committed to delivering quality service to their clients. Earn £120 per week while working in a well established Beauty Therapist.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Tues 12-7 Wed-thurs 12-8 Friday 10-6 (On rota) - Sat 10-5 May only have to do Saturdays when needed.

    Total hours per week: 30.00

  • Apprenticeship duration

    24 months

  • Possible start date

    03 Oct 2017

  • Date posted

    12 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Answer internal/external incoming calls
  • Booking clients in for appointments
  • Ensuring all messages reach the right recipients
  • Postal Duties
  • Filing and maintaining internal documents
  • Supporting the business with Marketing and Social media
  • Managing in-house computer systems
  • Meeting and greeting Clients
  • Providing refreshments
  • Sending and receiving emails
  • Dealing with clients

Requirements and prospects

Desired skills

  • Excellent communication skills face to face or by telephone
  • Numeracy & Literacy Skills
  • Confident
  • Ability to work independently and as part of a team

Personal qualities

  • Efficient
  • Ability to multi-task
  • Be able to use own initiative
  • Good knowledge of Microsoft office and Excel packages

Qualifications required

A-C GCSE Grades or Equivalent 

Future prospects

Opportunity for Financial progression at month 6 and 12. Progression to either a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 93% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.

Things to consider

Training on the Apprenticeships Program for 16 to 18 year old is a priority and fully-funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. **PLEASE DO NOT CONTACT THE EMPLOYER DIRECT ABOUT THIS VACANCY, THIS WILL AFFECT US CONSIDERING YOU FOR THE JOB ROLE**

About the employer

For the best massage in Newcastle as rated by our clients, Heaven Therapy is located in Cullercoats. We now also offer Massage in Newcastle at Naturally Heaven Therapy in Benton. At Cullercoats, we currently have 2 treatment therapy rooms, a nail bar and employ 6 talented female therapists as below offering a range of relaxing, rejuvenating and therapeutic holistic treatments including massage, reflexology, facials, beauty treatments and nails, Dermalogica Facials and Lashes We are situated in Cullercoats (just 50 yards from Platform 1 at Cullercoats Metro) and are close by to Tynemouth, Whitley Bay, North Shields, but only 25mins by metro from Newcastle Upon Tyne making us easily accessible to everyone. See Map of our location We offer a fully accessible, wheelchair friendly practice within ground floor premises. Our team are fully qualified, professional, courteous and attentive at all times and will ensure that you leave your treatment feeling fully relaxed and rejuvenated.


Heaven Therapy


4A St. Georges Road

North Shields

NE30 3JY

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Training provider

  • You will work towards gaining your NVQ Level 2 in Customer Service. 
  • Any other training you may need will be provided by your employer.


Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Sharon Lynn

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Closing date: 02 Oct 2017