Resources Assistant Apprenticeship Woolgrove School

This is a great opportunity to join the team at Woolgrove School and gain vital experience while gaining a Level 2 qualification.

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Closing date: 12 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 8.50am-15.30pm

    Total hours per week: 31.50

  • Apprenticeship duration

    12 months

  • Possible start date

    19 Sep 2017

  • Date posted

    11 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

To organise resources that support teaching and learning in the school.

MAIN AREAS OF RESPONSIBLITY                                                                     

  • Prepare, set-up and, where necessary, demonstrate and assist in the use of equipment and resources that support the work of teachers.
  • Monitor and manage the school’s stock of teaching resources.
  • Ensure that the school’s stock of teaching resources is well maintained and in good repair.
  • Assist in the preparation of resources and teaching materials.


Be aware of and support difference and ensure that the school’s equalities and diversity policies are followed.


Be aware of and comply with policies and procedures relating to child protection; health and safety; confidentiality; and data protection and report all concerns to an appropriate person.


This post is classed as having a high degree of contact with children or vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974.  An enhanced disclosure will be sought through the Disclosure and Barring Service Hertfordshire County Council’s pre-employment checks. 


The jobholder is required to contribute to and support the overall aims and ethos of the school.  All staff are required to participate in training and other learning activities, and in performance management and development as required by the schools’ policies and practices.

** The duties and responsibilities listed above describe the post as it is at present.  The post holder is expected to accept any reasonable alterations that may from time to time be necessary.                                                                                                                          


The jobholder is managed by the Office Manager.


Teaching and learning is enhanced by the use of a wide range of resources, including computer based equipment, as well as books and small scale equipment.  The jobholder has expertise in the availability and deployment of all teaching resources.

Teachers plan their requirements for resources on a weekly or monthly basis.  The jobholder must plan his/her time to ensure that all demands are met.


All members of staff but particularly teachers.


  • Experience in the use of ICT and specialist equipment, preferably in a learning environment.
  • Ability to negotiate with professional staff to ensure that conflicting demands can be met.
  • Understanding of the needs of teachers


The jobholder must negotiate with teaching staff in order to ensure that demands for equipment and resources do not conflict, whilst at the same time ensuring that curriculum delivery is not disrupted.

Requirements and prospects

Desired skills

  • Has an understanding of how children learn.
  • Has a good standard of education.
  • Has demonstrated an interest in professional development.
  • Has good interpersonal skills with people of all ages.
  • Is versatile, flexible and enjoys working as part of a team.
  • Knows when to use initiative.
  • Is good humoured and calm, yet enthusiastic about the role.
  • An ability to work independently after training.

Personal qualities

  • Has worked with SEN pupils.
  • Has undertaken appropriate courses.
  • Has training in First Aid, ICT and physical intervention techniques.  
  • Is confident in using a computer.

Qualifications required

  • Maths, English and ICT at GCSE grade A-C or equivalent.

Future prospects

There may be a full time position available upon successful completion of the apprenticeship.

About the employer

Here at Woolgrove School, We provide a stimulating and happy environment which recognises that education takes place both inside and outside the classroom. Our broad and balanced curriculum is based on enhancing the children’s life-skills through a variety of engaging and meaningful activities and is personalised to meet the needs of all our children. Woolgrove is a happy, nurturing school where the children are at the heart of everything we do. We have a caring and hard-working team who do their utmost to work in partnership with parents/carers and a range of professionals to achieve the best outcomes for our pupils.


Woolgrove School


Pryor Way

Letchworth Garden City


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Training provider

  • Identifying who customers are, and the difference between internal and external customers.
  • Knowing your organisation’s core values and linking them back to service culture.
  • Knowing the internal policies and procedures, including complaints processes and digital media policies.
  • Knowing your business’s legislation and regulatory requirements.
  • Learning how to use systems, equipment and technology to meet customer needs.
  • Understanding your role and responsibility within the organisation and the impact of your actions on others.
  • Understanding the products and services that are available from your organisation.

Skills-based component:

  • Using appropriate verbal and non-verbal communication skills.
  • Using a range of questioning skills, including listening and responding, to build rapport and determine customer needs.
  • Providing clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Organising yourself, prioritising your own workload/activity to meet deadlines.
  • Demonstrating patience and calmness during customer conflict.

Behaviours-based component:

  • Frequently and consistently communicating and working with others in the interest of helping customers efficiently.
  • Accepting responsibility, is proactive, plans work.
  • Acting on and seeking feedback from others to develop or maintain person service skills and knowledge.
  • Treating customers as individuals to provide a personalised customer service experience.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by North Hertfordshire College


Sarah Brignull

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Closing date: 12 Sep 2017