IT Support Engineer Apprentice HCL TECHNOLOGIES UK LIMITED

Our Client is a leading international services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO and engineering and R&D services. They are looking for a committed and professional individual to provide local, hands on IT support.

Sign in to apply

Closing date: 25 Aug 2017

Apprenticeship summary

  • Monthly wage

    £1,250.00

  • Working week

    Monday - Friday, 9am - 5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Aug 2017

  • Date posted

    11 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001226554

  • Positions

    1 available

Our Client is a leading international services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO and engineering and R&D services.

They are looking for a committed and professional individual to provide local, hands on IT support.

Key duties:

  • Receiving and processing calls from our customer and 3rd parties both by telephone and email.
  • Raising fault tickets on our call logging application.
  • Troubleshoot 1st line Service Desk Incidents and Requests where possible.
  • Ensuring that call log data is accurately recorded and submitted in timely manner.
  • Proactive ownership of any calls that are raised on the system.
  • Managing and escalating calls appropriately in relation to the customer SLA levels.
  • Supplying customer and 3rd parties with timely updates on call progress.

Requirements and prospects

Desired skills

  • Previous experience in a similar customer service or Helpdesk environment
  • Knowledge of Citrix, VMware or Cloud beneficial
  • Understanding of ITIL methodology particularly Incident, Problem and Change
  • An understanding of the following is required: Microsoft profiles types, Basic networking principles

Personal qualities

  • Self motivated
  • Ability to work under pressure both within a team and as an individual.
  • Excels within a multi-tasking environment.
  • Co-operative and flexible team player.
  • Excellent customer liaison skills, exhibiting tact and diplomacy.
  • Excellent time management.

Qualifications required

5 GCSEs (ideally A* - C) including Maths and English.

Future prospects

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career. After the apprenticeship: Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme. Just IT have already helped over 1000 young people kick-start their tech and digital careers with an Apprenticeship.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

HCL Technologies is a leading services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO and engineering and R&D services. Over the years, HCL Technologies has demonstrated remarkable growth inspite of economic downturn and is emerging as one of only eight 21st century listed technology companies in the world to cross $1bn in net profit, $5bn in revenue and $15bn in market capitalization.As a $6 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging extensive global off-shore infrastructure and a network of offices in 31 countries, HCL provides holistic, multi-service delivery in industries such as financial services, manufacturing, consumer services, public services and healthcare.

Employer

HCL TECHNOLOGIES UK LIMITED

Address

Unit 1

Millars Brook

Molly Millars Lane

Wokingham

RG41 2AD

You must have JavaScript enabled to view a map of the location


Training provider

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 3 IT qualifications such as:

  • CCNA
  • Windows OS
  • Windows Server

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

JUST I.T. TRAINING LIMITED

Applications for this apprenticeship are being processed by Just I T Training Limited


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 25 Aug 2017