Apprentice Customer Support Coordinator 2017 (Level 3)

Balfour Beatty Plc

You will provide effective, efficient coordination of works in customer focussed environments, taking calls from the public for the delivery of services for the Herefordshire public realm contract. We have positions available in Sheffield, Yorkshire and Humber.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2017

Apprenticeship summary

Weekly wage

£149.85 - £260.85

Wages explained
The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

Working week

Monday - Friday 9am - 5pm

Total hours per week: 37.00

Apprenticeship duration

2 years

Possible start date

01 Sep 2017

Date posted

10 May 2017

Apprenticeship level

Advanced Level Apprenticeship

Reference number


As a key member of the plant team you will have the day to day responsibility of ensuring all requirements from operations and contracts are met within the department SLA guidelines. 

  • Receive and evaluate requests from site personnel for goods and services via Hire system,  telephone, fax and email
  • Placement of all plant hire orders with agreed and approved framework suppliers
  • Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier / internal workshop, using the call management system
  • Follow up on all breakdowns, on hires and off-hires with suppliers / internal workshops and customers to make sure that the request is fulfilled in the agreed SLA
  • Resolve any invoice / order queries given to them by the Hire Desk Manager

Requirements and prospects

Desired skills

  • Good IT Skills, particularly with Oracle and Microsoft packages such as Outlook and Excel
  • Experience of working in a Team environment
  • Exceptional customer service skills

Personal qualities

You are required to:

  • Be confident and willing to deal with people internally and externally of the business
  • Like to work in a diverse team
  • Quick to learn a wide range of activities
  • "Can do" attitude, keen, ask a lot of questions to build knowledge
  • Have attention to detail
  • Willing and flexible to cover hours

Qualifications required

3 GCSE Grades A* - C or equivalent.

Within commutable distance of Chapeltown, Sheffield.

Future prospects

We offer a competitive salary, flexible benefits package and travel allowance if applicable to the role. Your professional institution fees will be covered.

Things to consider

For more information visit:

About the employer

About Balfour Beatty: We are the UK's largest construction and infrastructure business. Each day our projects change peoples lives and communities for the better. We built the famous London Aquatics Centre and you will find our mark in all kinds of infrastructure like our schools and hospitals, major roads, rail and power networks. Each year we seek the best apprentices to come and join our ever-changing business. Balfour Beatty is an equal opportunities employer and has been accredited with the Positive About Disabled People ("Two Ticks") symbol and are a member of Stonewall's Diversity Champions programme.

Training provider

You will receive:

  • Support from your mentor
  • On the job training
  • Opportunities to attend and complete many different courses at a local college or other venue
  • You will attend college on a day/block release basis to work towards your NVQ Level 3

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Balfour Beatty Plc


Employer's Application Instructions

All applications must be submitted online.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2017